**Experienced Customer Service Representative Specialist Sr. (GOV) - Treasury Management Card Technology**

At arenaflex, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Customer Service Representative Specialist Sr. (GOV) within arenaflex's Treasury Management Card Technology organization, you will be based anywhere within arenaflex's footprint. The Customer Service Representative Specialist Sr. (GOV) will support arenaflex's card clients within our West Region and therefore work hours will align with Pacific Time Zone hours. Additionally, candidates with prior credit card experience, website navigation skills, customer service skills, and excellent communication skills (written & verbal) are preferred. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by arenaflex. This position may not be available in all geographic locations. **Job Description** Key Responsibilities As a Customer Service Representative Specialist Sr. (GOV) at arenaflex, you will be responsible for: Performing advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services, services a sophisticated client base, and/or leveraging an advanced process or tool to support internal and external customers. Receiving, investigating, and responding to customer inquiries regarding complex products, services, and issues via all channels through which customers are served. Resolving customer service inquiries and issues, recommending appropriate solutions, resolving the most complex or reoccurring issues, and identifying root cause and acting as an escalation point. Maintaining high levels of customer satisfaction consistent with arenaflex's core values, demonstrating commitment to quality, serving as a coach or mentor, and may serve as a trainer to the customer service team. Documenting customer interactions and completing service requests to minimize customer effort or additional action. Qualifications To be successful in this role, you must demonstrate the following skills, competencies, work experience, education, and required certifications/licensures: Preferred Skills Accountability Continual Improvement Process Customer Interactions Customer Service Decision Making Relationship Building Results-Oriented Technical Support Competencies Accuracy and Attention to Detail Client Relationship Management Customer Experience Management Decision Making and Critical Thinking Effective Communications Fraud Detection and Prevention Managing Multiple Priorities Problem Solving Products and Services Tech Savvy Work Experience Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Education * Associate's degree or equivalent Certifications * No required certification(s) Licenses * Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract. Compensation and Benefits As a valued member of the arenaflex team, you will be eligible for a comprehensive range of benefits, including: * Base salary: $31,200.00 - $67,600.00 * Salaries may vary based on geographic location, market data, and individual skills, experience, and education * Incentive eligibility with payment based on company, business, and/or individual performance * Comprehensive benefits package, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives * Paid time off, including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop their skills and careers. As a Customer Service Representative Specialist Sr. (GOV), you will have opportunities to: * Develop advanced customer service skills and knowledge of specialized products and services * Collaborate with cross-functional teams to resolve complex customer issues and improve customer satisfaction * Participate in training and development programs to enhance your skills and knowledge * Take on additional responsibilities and leadership roles as you grow and develop in your career Work Environment and Company Culture As a remote employee, you will have the flexibility to work from a quiet, confidential space in a home location, approved by arenaflex. Our company culture is built on the values of: * Customer focus: We are committed to delivering exceptional customer experiences and building strong relationships with our clients. * Inclusion and diversity: We strive to create a workplace culture that is inclusive, diverse, and respectful of all employees. * Innovation and collaboration: We encourage creativity, innovation, and collaboration to drive business results and improve customer satisfaction. * Integrity and ethics: We operate with integrity, honesty, and transparency in all our business dealings. Equal Employment Opportunity (EEO) arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. Application Window The application window for this position is generally expected to be posted for two business days from 09/09/2024, although it may be longer with business discretion. How to Apply To apply for this position, please visit our website and submit your application through our online portal. We look forward to hearing from you! Apply for this job