**Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Florida Opportunity**

At arenaflex, we're dedicated to delivering exceptional human-centric healthcare services that make a meaningful difference in people's lives. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals who share this passion to join our team. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a vital role in transforming the way we deliver healthcare services, making them more personal, convenient, and affordable. **About arenaflex** arenaflex is a leading healthcare company that's committed to putting our heart into caring for our colleagues and our communities. We're a dynamic organization that's constantly innovating and pushing the boundaries of what's possible in healthcare. Our team is passionate about making a difference, and we're looking for like-minded individuals who share our vision to join us on this journey. **Job Summary** We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team in Florida. As a key member of our team, you'll provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy. Your primary responsibilities will include coordinating and processing new patient medication orders and reorders, verifying and revivifying benefits, and communicating with patients, insurance companies, and internal partners to ensure timely processing of specialty medications. **Key Responsibilities** - Provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy - Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits - Communicate with patients, insurance companies, and internal partners to ensure timely processing of specialty medications - Translate and enter new or refill prescriptions into the pharmacy information system - Collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues - Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners **Essential Qualifications** - One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone - One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications - One year of computer keyboarding experience, skills, and aptitude - Verifiable high school diploma or equivalent **Preferred Qualifications** - Pre-existing healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology - Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers **Skills and Competencies** - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize multiple tasks - Strong problem-solving and analytical skills - Proficiency in Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications - Ability to work independently and as part of a team - Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: - On-the-job training and mentorship - Online courses and certification programs - Leadership development programs - Career advancement opportunities **Work Environment and Company Culture** Our work environment is dynamic and fast-paced, with a focus on teamwork and collaboration. We're committed to creating a culture that's inclusive, diverse, and supportive of our employees' well-being. Our benefits package includes: - Medical, dental, and vision benefits - 401(k) retirement savings plan - Employee Stock Purchase Plan - Fully-paid term life insurance plan - Short-term and long-term disability benefits - Paid Time Off (PTO) or vacation pay - Paid holidays throughout the calendar year - CVS store discount and discount programs with participating partners **Compensation and Perks** The typical pay range for this role is $17.00 - $25.65 per hour. In addition to your compensation, you'll enjoy a range of benefits and perks, including: - Medical, dental, and vision benefits - 401(k) retirement savings plan - Employee Stock Purchase Plan - Fully-paid term life insurance plan - Short-term and long-term disability benefits - Paid Time Off (PTO) or vacation pay - Paid holidays throughout the calendar year - CVS store discount and discount programs with participating partners **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join our team and make a meaningful difference in people's lives. Apply now to become a Customer Service Representative in our Specialty Mail Order Pharmacy team! Apply Job! 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