Experienced Customer Service Representative (Student Loan Advisor) for a Dynamic and Supportive Team Environment with Opportunities for Growth and Remote Work Arrangements

Welcome to blithequark: A Place Where Diversity, Equity, and Inclusion Thrive At blithequark, we pride ourselves on being a family-oriented and team-driven environment where careers flourish and opportunities for growth abound. As a leader in our industry, we recognize the importance of diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all. If you're passionate about helping others and are looking for a challenging and rewarding role, we invite you to join our team as a Customer Service Representative (Student Loan Advisor). About the Role As a Customer Service Representative (Student Loan Advisor) at blithequark, you will play a vital role in supporting student borrowers by answering their questions, providing detailed information, processing applications, and resolving any emerging problems they may face. You will be the primary point of contact for our customers, and your excellent communication skills, empathy, and problem-solving abilities will be essential in delivering exceptional customer service. This is an in-center position with the possibility of working from home after 90 days, provided you meet the required performance, attendance, and compliance standards. Key Responsibilities: Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with their inquiries and concerns Utilize standard technology such as a telephone, email, and web browser to navigate to pre-scripted responses and provide basic general and claims-specific information Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, documentation, and adhering to ethics and privacy rules Assist callers with filling out their applications and submitting them electronically to plan providers for processing Complete basic call logs, documentation, and related call details for each phone inquiry Schedule and Work Environment The schedule for this role is as follows: Monday: 11:45am-8:15pm Tuesday: 10:45am-7:15pm Wednesday: 10:45am-7:15pm Thursday: 8:45am-5:15pm Friday: 8:45am-5:15pm You will be working in a fast-paced, dynamic environment with a team of dedicated professionals who are passionate about delivering exceptional customer service. Our office is equipped with the latest technology and resources to support your success in this role. Preferred Skills and Qualifications: High school diploma or equivalent required Excellent written, verbal, and interpersonal communication skills Ability to speak and read English clearly, professionally, and fluently Minimum typing speed of 35 words per minute Experience working with a personal computer and the Windows operating system Ability to effectively work within established key performance indicators/metrics Demonstrated excellent interpersonal and leadership skills Ability to multi-task and stay organized while completing simultaneous tasks What We Offer At blithequark, we recognize the importance of rewarding our employees for their hard work and dedication. We offer a competitive pay package, as well as a range of benefits, including: Competitive pay Sick time accrual starting immediately after training completion Special event days throughout the year $25,000 life insurance paid for by blithequark Paid holidays from day one of employment (subject to meeting certain criteria) Career Growth and Development Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. If you're looking for a challenging and rewarding role with opportunities for growth and advancement, we encourage you to apply for this exciting opportunity. Our Culture and Values At blithequark, we pride ourselves on our family-oriented and team-driven culture. We believe in fostering a workplace that is welcoming, inclusive, and supportive, where everyone has the opportunity to thrive and succeed. Our values include: Diversity, equity, and inclusion Teamwork and collaboration Excellence in customer service Integrity and ethics Continuous learning and improvement How to Apply If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role with opportunities for growth and advancement, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Equal Opportunities Employer blithequark is an equal opportunities employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. Conclusion Thank you for considering this exciting opportunity to join our team at blithequark. We look forward to receiving your application and discussing how you can contribute to our mission of delivering exceptional customer service and supporting the success of our customers. Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job