**Experienced Customer Service Representative – Virtual Call Center Operations**

Are you ready to break free from the monotony of a traditional 9-to-5 job and embark on a journey of flexibility and autonomy? Do you possess exceptional customer service skills, a passion for problem-solving, and the ability to thrive in a dynamic, fast-paced environment? If so, we invite you to join the esteemed team of Independent Contractors at blithequark, a leading provider of virtual call center services. As a seasoned customer service professional, you'll have the unique opportunity to work from the comfort of your own home, setting your own schedule and dictating your own pace. Our clients, hailing from various industries such as Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, and Tax Support, rely on us to deliver exceptional customer experiences, and we're seeking talented individuals like you to join our ranks. **About blithequark** At blithequark, we're committed to revolutionizing the way businesses interact with their customers. By harnessing the power of technology and the flexibility of remote work, we're creating a new paradigm for customer service. Our Independent Contractors are the backbone of our operation, and we're dedicated to providing them with the tools, training, and support they need to succeed. **Key Responsibilities** As an Independent Contractor with blithequark, you'll be responsible for providing top-notch customer service to our clients' customers. Your duties will include: * Conducting inbound and outbound customer service calls with customers * Creatively problem-solving to resolve customer issues * Quickly assessing customer needs and providing sound solutions * Providing a high-level of customer service * Documenting details of all calls and customer interactions * Managing through multiple systems, programs, and screens simultaneously **Essential Qualifications** To succeed in this role, you'll need: * A minimum of 1 year of customer service experience * Excellent communication and problem-solving skills * Ability to work independently and manage your own schedule * Basic computer skills, including navigating multiple tabs, windows, and systems * Strong customer service and written skills * Comfortable empathizing and remaining patient with difficult callers **Preferred Qualifications** While not required, the following skills and qualifications will give you a competitive edge: * Experience handling inbound and outbound calls * Proficiency in multiple software applications and systems * Strong typing skills (at least 40 wpm) * Ability to work in a fast-paced, dynamic environment * Familiarity with customer relationship management (CRM) software **Earning Potential** As a self-employed Independent Contractor, you'll have the opportunity to earn a competitive income based on your performance. Our programs offer varying pay structures, including time-based pay, performance-based pay, and incentives. You'll be responsible for your own tax obligations, but we'll provide you with the tools and support you need to succeed. **Benefits and Perks** As a blithequark Independent Contractor, you'll enjoy: * Flexibility to work from home or any quiet place * Autonomy to set your own schedule and pace * Opportunity to earn a competitive income * Access to advanced technology and training * Support from a dedicated team of professionals * Opportunities for career growth and advancement **Application and Certification Process** To become an Independent Contractor with blithequark, you'll need to: * Complete an application to join our team * Pass a background and credit check (with a $45 processing fee) * Sign an Independent Contractor Agreement * Complete a W9 form * Meet any additional requirements for specific programs **Program Metrics and Availability** Our programs offer varying levels of availability, including: * Daily calls from 8am to 8pm EST * 24/7 call availability for select clients * Opportunities to work in 30-minute blocks, allowing you to dictate your own schedule **Technology Requirements** To succeed in this role, you'll need to meet our basic technology requirements, which include: * A Windows-based computer or laptop * A reliable internet connection * A headset or other audio equipment * Familiarity with multiple software applications and systems **What's Next?** Ready to take the first step towards a more flexible and autonomous career? Submit your application today! Once qualified, a member of our team will reach out with next steps. Join the blithequark Nation and discover a new way of working! **Available States** We're currently accepting applications in the following states: * AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY Apply for this job