**Experienced Customer Service Representative – Virtual Operations Team Lead at arenaflex**

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences. As a leading innovator in the industry, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative – Virtual Operations Team Lead. In this exciting role, you'll have the opportunity to lead a team of hourly workforce, drive business growth, and make a lasting impact on our customers' lives. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's dedicated to delivering unparalleled customer experiences. With a strong focus on innovation, teamwork, and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our commitment to excellence has earned us a reputation as a leader in the industry, and we're excited to have you join our team. **Key Responsibilities and Job Elements** As a Customer Service Representative – Virtual Operations Team Lead at arenaflex, you'll be responsible for leading a team of hourly workforce and driving business growth through exceptional customer service. Your key responsibilities will include: * Supporting, mentoring, and motivating your hourly workforce to achieve exceptional results * Managing safety, quality, productivity, and customer delivery promises to ensure seamless customer experiences * Collaborating with support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans that meet business objectives * Lifting up to 49 pounds and frequently pushing, pulling, squatting, bending, and reaching to perform tasks * Standing/walking for up to 12 hours during shifts in a fast-paced environment * Working in an environment with variable noise levels and temperatures * Continuously climbing and descending stairs (applicable to sites with stairs) **Our Operations Workflow** Our operations workflow is divided into three major components: * **First Mile**: Where products are housed and ready for order * **Middle Mile**: Where orders are hauled to your area * **Last Mile**: When products are delivered to the customer's door While our workflows may vary slightly across different locations, our commitment to customer satisfaction remains constant. We're dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. Our fulfillment network launches new operations sites every year, providing a range of opportunities for professional growth and development. We hire Customer Service Representatives – Virtual Operations Team Leads based on location preference and business openings, so you'll have the flexibility to choose the location that best suits your needs. **Essential and Preferred Qualifications** To be successful in this role, you'll need: * High school diploma or equivalent required; bachelor's degree preferred * 1-2 years of experience in customer service, operations, or a related field * Strong leadership and communication skills * Ability to work in a fast-paced environment with variable noise levels and temperatures * Physical stamina to lift up to 49 pounds and frequently push, pull, squat, bend, and reach * Ability to stand/walk for up to 12 hours during shifts * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Skills and Competencies Required for Success** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Strong leadership and motivational skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to adapt to changing situations and priorities * Strong attention to detail and organizational skills * Ability to work independently and as part of a team **Work Environment and Company Culture** As a Customer Service Representative – Virtual Operations Team Lead at arenaflex, you'll work in a dynamic and fast-paced environment with a team of talented and dedicated professionals. Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction, and we're committed to providing a supportive and inclusive work environment. **Compensation, Perks, and Benefits** We offer a competitive salary range of $20 to $28 per hour based on qualifications, as well as a range of benefits and perks, including: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Opportunities for professional growth and development * Flexible work arrangements and remote work options * Access to cutting-edge technology and tools * Collaborative and supportive work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our team, and to submit your application. Apply Now! We can't wait to hear from you! Apply for this job