**Experienced Customer Service Representative – Weekend Remote Support for arenaflex**

**Job Summary:** Join arenaflex, a rapidly growing and innovative company, as a Customer Service Representative working remotely in the United States. This exciting opportunity is perfect for individuals who thrive in fast-paced environments, possess excellent communication skills, and are passionate about delivering exceptional customer experiences. As a Customer Service Representative, you will be responsible for providing top-notch support to arenaflex's clients, utilizing your problem-solving skills, and maintaining a positive attitude in a dynamic and ever-changing work environment. **About arenaflex:** arenaflex is a forward-thinking company that specializes in providing versatile and tech-savvy contact center and debt collections services to the world's largest brands. With a coast-to-coast presence and a commitment to growth, arenaflex is an ideal place for individuals who are eager to learn, grow, and make a meaningful impact. Our team is comprised of top performers who are empowered to provide the best customer service experience possible. **Position Scope:** As a Customer Service Representative, you will be the face of arenaflex, interacting with customers via inbound phone calls, email, live chat, and other communication channels. Your primary responsibility will be to provide excellent customer service, exceeding daily quotas, and maintaining real-time communication with customers. You will also be responsible for recording detailed notes of customer interactions, de-escalating situations, and collaborating with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible. **Duties & Responsibilities:** * Communicate with customers via inbound phone calls, email, live chat, or other means as needed * Exceed daily quotas consisting of inbound/outbound phone calls, emails, and live chats * Record detailed notes of customer communication * Maintain real-time communication by keeping inventory volume current * Create life-long customers by responding to their inquiry in a way that is creative, personal, comprehensive, unique, and consistent to demonstrate the customer's value * Maintain high standards of professionalism and customer service expected by clients by demonstrating efficient and courteous responses in a timely and friendly manner * De-escalate situations involving dissatisfied customers * Record and document customer interaction. Input necessary data and keep records to identify trends for escalation * Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible * Operate in a remote work environment by utilizing proficient computer skills and technical knowledge * Adapt to a fast-paced and ever-changing work environment * Willing to work a customer service schedule, based on high volume days and times in the restaurant/hospitality industry * Maintain consistent and undivided attention to assigned responsibilities * Other duties as assigned **Required Skills/Abilities:** * Clear and articulate telephone voice without major background noise or distractions * Ability to plan, prioritize, and organize workloads * Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly * Must be a reliable individual able to provide consistently excellent work performance * Experience with a multi-line phone system * Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing * Upbeat and positive attitude * Ability to maintain the reputation of arenaflex and any assigned clients * Ability to adapt to change in a rapidly expanding dynamic organization **Qualification/Education and Experiences:** * Independent self-starter with excellent time management skills * Strong customer service skills (1-3 years' experience in a customer service capacity) * High School diploma or GED required * Must be at least 18 years of age * Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed) * This position is weekends only with a start time of 2 PM or 5 PM EST **Physical Requirements:** * Prolonged periods sitting at a desk and working on a computer and telephone * Must be able to lift up to 15 pounds at times **Work Environment and Company Culture:** arenaflex is committed to providing a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being connected to a team of top performers who share your passion for delivering exceptional customer experiences. Our company culture values diversity, inclusion, and employee well-being, and we strive to create a workplace that is both fun and challenging. **Career Growth Opportunities and Learning Benefits:** arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to learn new skills, take on new challenges, and advance your career within the company. We offer a range of training programs, mentorship opportunities, and professional development resources to help you achieve your goals. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to employee well-being. As a remote employee, you will have the flexibility to work from home, while still enjoying the benefits of a traditional employment arrangement. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Apply Now:** Apply Job! Apply for this job