**Experienced Customer Service Representative – Work from Home Call Centre Opportunities in Quebec**

Are you a customer-focused individual with excellent communication skills, looking for a dynamic and rewarding career in a remote work environment? Do you want to be part of a team that values diversity, equity, and inclusion? Look no further! We are seeking experienced customer service representatives to join our team at Desjardins, a leading financial services cooperative in Quebec. **About Desjardins** Desjardins is a unique organization that puts people at the heart of its growth strategy. We believe in empowering our employees to shine in every area of life, and we're committed to creating a positive and inclusive work environment that reflects the diversity of our members, clients, and communities. With a rich history and a strong presence in Quebec, Desjardins is a leader in the financial services industry, offering a wide range of products and services to individuals, businesses, and institutions. **About the Role** As a customer service representative at Desjardins, you will be part of a dynamic team that provides exceptional service to our members and clients. You will be responsible for: * Responding to customer inquiries and resolving issues in a timely and professional manner * Providing personalized support and guidance to customers, helping them to achieve their financial goals * Building strong relationships with customers, understanding their needs, and delivering tailored solutions * Collaborating with internal teams to resolve complex issues and improve customer satisfaction * Staying up-to-date with product and service offerings, as well as industry trends and best practices **Key Responsibilities:** * Respond to customer inquiries via phone, email, or chat * Resolve customer complaints and issues in a timely and professional manner * Provide personalized support and guidance to customers, helping them to achieve their financial goals * Build strong relationships with customers, understanding their needs, and delivering tailored solutions * Collaborate with internal teams to resolve complex issues and improve customer satisfaction * Stay up-to-date with product and service offerings, as well as industry trends and best practices * Participate in ongoing training and development to improve skills and knowledge **Essential Qualifications:** * Diploma of College Studies (technical DCS) in a relevant field, such as business, marketing, or communications * At least 1 year of relevant experience in customer service, sales, or a related field * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Proficiency in French, with advanced level proficiency in English required for certain positions * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions **Preferred Qualifications:** * Experience in the financial services industry, with knowledge of products and services offered by Desjardins * Advanced level proficiency in English, with the ability to communicate effectively with English-speaking customers and colleagues * Experience with customer relationship management (CRM) software and other technology tools * Strong knowledge of industry trends and best practices, with the ability to stay up-to-date with changing customer needs and expectations **Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong knowledge of industry trends and best practices, with the ability to stay up-to-date with changing customer needs and expectations * Proficiency in French, with advanced level proficiency in English required for certain positions * Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty **Career Growth Opportunities and Learning Benefits:** * Ongoing training and development opportunities to improve skills and knowledge * Career advancement opportunities within Desjardins, with a focus on promoting from within * Access to industry-leading training programs and certifications * Opportunities to work on high-profile projects and initiatives, with a focus on innovation and customer satisfaction * Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction **Work Environment and Company Culture:** * Remote work environment, with the flexibility to work from home or in a Desjardins office * Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction * Ongoing training and development opportunities to improve skills and knowledge * Career advancement opportunities within Desjardins, with a focus on promoting from within * Access to industry-leading training programs and certifications * Opportunities to work on high-profile projects and initiatives, with a focus on innovation and customer satisfaction **Compensation, Perks, and Benefits:** * Competitive hourly rate starting at $25.13/hour, plus a shift premium (where applicable) * Annual performance-related bonus * 4 weeks of flexible vacation starting in the first year * Reimbursement of health and wellness expenses and telework equipment * Group insurance, including telemedicine * Defined benefit pension plan that provides predictable, stable income throughout retirement * Benefits are subject to eligibility criteria **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted. **Desjardins is an equal opportunities employer, committed to equity, diversity, and inclusion. We welcome applications from diverse candidates and are committed to creating a positive and inclusive work environment that reflects the diversity of our members, clients, and communities.** Apply for this job