**Experienced Customer Service Representative – Work From Home in Nebraska**

Are you a customer service professional with a passion for delivering exceptional experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated customer service representatives, working from the comfort of your own home in Nebraska. At blithequark, we're more than just an insurance company – we're a team of forward-thinking professionals committed to being there for people in the best and hardest moments of their lives. As a Customer Service Representative, you'll be the primary customer interface for inquiries, providing expert guidance and support to help navigate the complex world of insurance. With a focus on delivering best-in-class service, you'll build trust with our members, advocate on their behalf, and make a real difference in their lives. **About blithequark** blithequark is a leading health insurance provider in Nebraska, dedicated to delivering exceptional service and support to our members. Our team is passionate about making a positive impact in our community, and we're committed to creating a workplace that's inclusive, supportive, and empowering. As a member of our team, you'll have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and make a real difference in the lives of our members. **Key Responsibilities** As a Customer Service Representative, you'll be responsible for: * Interacting with customers via telephone, written correspondence, fax, web, and/or electronic mail to provide expert guidance and support * Researching customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues * Elevating sensitive customer requests when necessary and ensuring compliance with State and Federal regulations and mandates * Staying current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability * Collaborating with internal teams to resolve complex customer issues and provide exceptional service **Requirements** To be considered for this position, you must have: * A High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred) * Availability for training 9-12 weeks in length * Reliable internet service provider and a dedicated, distraction-free workspace * Basic medical/dental terminology and contract interpretation is a plus **Preferred Qualifications** The strongest candidates for this position will also possess: * Experience working in a dynamic, fast-paced environment * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Basic computer skills and proficiency in Microsoft Office * Familiarity with customer relationship management (CRM) software **Training and Development** As a member of our team, you'll have access to comprehensive training and development opportunities, including: * 9-12 weeks of live virtual training, Monday to Friday, 8:00am - 4:30pm (Central Time Zone) * Ongoing training and support to ensure you have the skills and knowledge needed to succeed in your role * Opportunities for career growth and advancement within the company **Work Environment and Culture** As a work-from-home employee, you'll have the flexibility to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. Our company culture is built on the principles of inclusivity, support, and empowerment, and we're committed to creating a workplace that's welcoming and respectful to all employees. **Compensation and Benefits** As a full-time employee, you'll receive a competitive salary of $39,520 annually, plus a comprehensive benefits package, including: * Health benefits effective the 1st of the month following start date * Paid time off and holidays * Opportunities for career growth and advancement **How to Apply** If you're a customer service professional with a passion for delivering exceptional experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. We strongly believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. **Apply Now** Apply Job! Apply for this job