**Experienced Customer Service Representative - Work From Home Michigan Opportunity at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our patients' expectations. As a Customer Service Representative, you'll play a vital role in our Specialty Mail Order Pharmacy team, providing compassionate support to patients receiving life-sustaining specialty drug therapy. If you're passionate about delivering personalized care and possess excellent communication skills, we invite you to join our team and make a meaningful difference in the lives of our patients. **About arenaflex** arenaflex is a leading healthcare company that's committed to transforming the way we deliver healthcare services. With a focus on innovation, convenience, and affordability, we're dedicated to making healthcare more accessible and personalized for our patients. Our Heart At Work Behaviors guide our actions and decisions, ensuring that we always put our patients at the forefront of everything we do. **Job Summary** As a Customer Service Representative, you'll be responsible for providing exceptional telephone support to patients, processing new patient medication orders and reorders, and resolving complex customer needs in a timely and compassionate manner. You'll work closely with insurance companies, patients, and internal partners to ensure the processing of specialty medications and meet financial and clinical expectations. **Key Responsibilities** - Provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy - Process new patient medication orders and reorders, including verifying and revivifying benefits - Translate and enter new or refill prescriptions into the pharmacy information system - Communicate and collect copay amounts from patients - Obtain authorizations from insurance companies and healthcare providers - Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues - Collaborate with patients, insurance companies, and internal partners to ensure timely processing of specialty medications and meet financial and clinical expectations **Essential Qualifications** - One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone - One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications - One year of computer keyboarding experience, skills, and aptitude - Verifiable high school diploma or equivalent **Preferred Qualifications** - Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology - Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers **Skills and Competencies** - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize multiple tasks - Strong problem-solving and analytical skills - Ability to maintain confidentiality and handle sensitive information - Proficiency in Windows-based applications, including Microsoft Office and internet navigation - Strong keyboarding skills and aptitude **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our employees also enjoy a range of benefits, including: - Competitive pay and benefits package - Opportunities for career advancement and professional growth - Comprehensive training and development programs - Collaborative and supportive work environment - Recognition and rewards for outstanding performance **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that's dedicated to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of our patients, and we're committed to creating a work environment that's inclusive, supportive, and empowering. We offer a range of benefits and perks, including: - Flexible work arrangements and remote work options - Comprehensive benefits package, including medical, dental, and vision insurance - 401(k) retirement savings plan and Employee Stock Purchase Plan - Paid time off and holidays - Free development courses and education assistance - CVS store discount and discount programs with participating partners **Compensation and Benefits** The typical pay range for this role is $17.00 - $28.45 per hour. In addition to your compensation, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, and Employee Stock Purchase Plan. We also offer a range of perks and benefits, including paid time off, holidays, and free development courses. **How to Apply** If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications we're looking for, we invite you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online through our website. 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications. We're an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply now and join our team at arenaflex! Apply for this job