**Experienced Customer Service Representative – Work from Home Opportunity at arenaflex**

At arenaflex, we're revolutionizing the way companies interact with their customers by harnessing the power of digital transformation. As a leading provider of innovative solutions, we're committed to delivering exceptional customer experiences that drive business growth and success. We're now seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative, working from the comfort of their own home. **About arenaflex** arenaflex is a digital transformation company that has been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years. Our team of experts combines the speed and insight of design thinking with the scale and accuracy of data analytics to rethink and rebuild processes for the digital age. We're passionate about empowering our customers to succeed, and we're looking for like-minded individuals to join our mission. **Job Summary** As a Customer Service Representative at arenaflex, you'll be the face of our company, delivering exceptional service and solutions to customers through inbound calls. You'll work with leading technologies and systems, and have a dedicated team of leaders and peers to support you. If you're a customer service enthusiast with a passion for problem-solving and meeting goals, we want to hear from you. **Responsibilities** * Handle customer inquiries of varying types, providing timely and effective solutions to resolve issues and meet customer needs * Utilize active listening skills and probing question techniques to understand customer concerns and preferences * Meet or exceed sales targets, leveraging your expertise to promote arenaflex services and solutions * Manage and overcome objections for subscribers cancellation and suspend requests to assist in reducing churn * Collaborate with internal teams to resolve complex customer issues and provide exceptional service * Stay up-to-date with arenaflex products and services, and provide accurate information to customers * Participate in ongoing training and development to enhance your skills and knowledge **What We Offer** * Competitive pay rate: $15.00 - $20.00/hr * Flexible scheduling: 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST) * All technical equipment needed to be successful to work remotely * Medical, dental, and vision benefits * Paid training and PTO * Advancement opportunities: 80% of our frontline leaders have been promoted from within * Additional pay incentives as well as monthly rewards and recognition programs * Employee discounts * EAP and Health and Wellness programs, including a personal trainer dedicated to arenaflex **Qualifications** * Excellent verbal and written communication skills, strong multitasking abilities * Driven by solving problems and meeting goals * Familiarity with Microsoft Office tools * Experience in customer service and sales * High school diploma or equivalent **Requirements to Work from Home** * A quiet and distraction-free, secure place to work * Excellent Internet connectivity: + Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates + Wireless and/or satellite Internet Service Providers are not compatible with our systems * A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications **Why Join arenaflex?** * Be part of a dynamic and innovative company that's shaping the future of customer experience * Work from the comfort of your own home, with flexible scheduling and a competitive pay rate * Enjoy a comprehensive benefits package, including medical, dental, and vision benefits * Take advantage of ongoing training and development opportunities to enhance your skills and knowledge * Participate in our recognition and rewards programs to celebrate your achievements * Be part of a team that's passionate about making a difference in the lives of our customers **How to Apply** If you're a motivated and customer-centric individual who's passionate about delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a workplace that's inclusive and respectful of all employees. **Disclaimer** arenaflex is not responsible for any external links or websites that may be included in this job posting. By applying for this position, you acknowledge that you've read and understood the terms and conditions of this job posting. Apply for this job