**Experienced Customer Service Representative – Work From Home Opportunity at blithequark**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a Fortune 4 company dedicated to revolutionizing the healthcare industry with a heart-centered approach. As a Customer Service Representative at blithequark, you will play a vital role in assisting millions of plan members navigate their pharmacy benefit plans, providing personalized support and solutions to simplify their healthcare experience. With a flexible work schedule and the opportunity to work from home, you will have the freedom to balance your priorities while making a real difference in the lives of others. **About blithequark** At blithequark, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and our Heart At Work Behaviors support this purpose. We want everyone who works at blithequark to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** As a Customer Service Representative at blithequark, you will be responsible for: * Assisting members with their pharmacy benefit plans, including answering questions about prescription insurance, medication coverage, and mail order prescriptions * Providing personalized support and solutions to simplify members' healthcare experience * Taking inbound calls and interacting with members in a patient, helpful way that demonstrates a genuine concern for improving their quality of life * Utilizing strong customer service skills, including courteous telephone etiquette and professionalism, to resolve member inquiries and concerns * Collaborating with internal stakeholders to resolve complex issues and provide exceptional service to members **Requirements** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving their quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills **Preferred Qualifications** * Associates degree or equivalent experience * Ability to work in a fast-paced environment with multiple priorities and deadlines * Experience working in a healthcare or insurance environment * Familiarity with HIPAA and governmental compliance regulations **Work Environment and Culture** As a Customer Service Representative at blithequark, you will have the opportunity to work in a dynamic, fast-paced environment where no two days are ever the same. You will be part of a team that is passionate about delivering exceptional customer service and making a meaningful impact in the lives of others. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role, and our flexible work schedule will allow you to balance your priorities while making a real difference in the lives of others. **Compensation and Benefits** * The typical pay range for this role is $17.00 - $27.90 per hour, depending on experience, education, and other relevant factors * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and blithequark policies **Career Growth Opportunities** As a Customer Service Representative at blithequark, you will have the opportunity to grow and develop your skills and knowledge in a dynamic, fast-paced environment. Our Career Mapping guide will provide you with a clear path for advancement, and our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role. With opportunities to progress from a REP I to a REP II and III, you will have the chance to take on new challenges and responsibilities, and to make a meaningful impact in the lives of others. **Application Process** To apply for this role, please follow these simple steps: 1. Apply online through our website 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and to demonstrate your skills and knowledge We look forward to hearing from you and to the opportunity to discuss this role further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. **Contact Information** If you have any questions or would like to learn more about this role, please contact us at [insert contact information]. Apply for this job