**Experienced Customer Service Representative - Work from Home Opportunity in Orlando**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Representative in our Work from Home program in Orlando. As a key member of our Caremark Member Operations division, you will play a vital role in transforming the healthcare experience for millions of plan members. **About arenaflex** arenaflex is a Fortune 4 company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. **Our Heart At Work Behaviors** arenaflex's Heart At Work Behaviors support our purpose and empower every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Position Summary** As an Experienced Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. You will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise. **Key Responsibilities** * Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions * Take inbound calls and provide exceptional customer service to plan members * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive training to upskill you to assist with client and member inquiries as business needs arise * Offer solutions to help simplify the healthcare experience for plan members * Learn more about healthcare and expand your own experiences, opening doors to additional opportunities within arenaflex **Work from Home Opportunity** We offer Work from Home flexibility if you meet the criteria, including maintaining your own internet with approved speed requirements, a secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role. **Training and Development** We have a comprehensive training program to ensure your success on the team, including virtual training of a minimum of 6 weeks after 2 days of onsite new colleague orientation. Training is created to allow you to experience hands-on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! **Schedule Options** Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full-time schedules ranging from 30-40 hours per week. Days off and hours may vary based on business needs. **Benefits and Perks** * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Tuition reimbursement and education assistance * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and arenaflex policies * Opportunities for advancement from a REP I to a REP II and III, with paths to progression through our Career Mapping guide * Pay rates start at $17.50, with a typical pay range of $17.00 - $25.65 **Required Qualifications** * 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Education** High School Diploma or equivalent experience preferred **Application Process** Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position. **Join the arenaflex Team** If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join the arenaflex team as an Experienced Customer Service Representative in our Work from Home program in Orlando. Apply now and take the first step towards a rewarding career with arenaflex! Why arenaflex? At arenaflex, we are committed to delivering exceptional customer service and transforming the healthcare experience for millions of plan members. Our Heart At Work Behaviors support our purpose and empower every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. What We Offer * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Tuition reimbursement and education assistance * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and arenaflex policies * Opportunities for advancement from a REP I to a REP II and III, with paths to progression through our Career Mapping guide * Pay rates start at $17.50, with a typical pay range of $17.00 - $25.65 What We're Looking For * 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience How to Apply Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position. Join Our Team If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join the arenaflex team as an Experienced Customer Service Representative in our Work from Home program in Orlando. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job