**Experienced Customer Service Representative – Work from Home Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in bringing our heart to every moment of our customers' health, empowering them to take control of their well-being and making healthcare more personal, convenient, and affordable. **About arenaflex** arenaflex is a Fortune 4 company that's revolutionizing the healthcare industry with its innovative approach to pharmacy benefit management. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world, and we're committed to making a positive impact on the lives of our customers and communities. With a strong focus on culture and employee development, we're creating a workplace where everyone feels empowered to contribute to our mission and accelerate our ability to innovate and deliver solutions. **Job Summary** We're seeking hundreds of Customer Care Representatives to join our Caremark Member Operations division in the Knoxville, TN area. As a Customer Service Representative, you'll have the opportunity to work from home and enjoy a flexible schedule that balances your priorities in and outside of work. You'll be responsible for assisting members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions, and providing solutions to help simplify their healthcare experience. **Key Responsibilities** - Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions - Provide solutions to help simplify members' healthcare experience and improve their quality of life - Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients - Receive training to upskill and assist with client and member inquiries as business needs arise - Maintain a secure workspace free from distractions and adhere to HIPAA and governmental compliance requirements - Participate in a comprehensive training program that includes onsite training, self-paced modules, and leadership engagement **Essential Qualifications** - 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience - Computer proficiency in Windows-based applications - Ability to problem-solve in a positive, productive manner - Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life - Reliability and compliance with scheduling standards - Ability to exhibit patience and empathy and express assurance and confidence **Preferred Qualifications** - Associates degree or equivalent experience - At least 6 months of healthcare experience - Strong customer service skills, including courteous telephone etiquette and professionalism - Strong oral, interpersonal, and communication skills **Skills and Competencies** - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Strong customer service skills, including empathy and patience **Career Growth Opportunities and Learning Benefits** - Opportunities for advancement from a REP I to a REP II and III - Career Mapping guide to help you progress in your career - Comprehensive training program to ensure your success on the team - Opportunities to learn more about healthcare and expand your experiences - Paths to progression and growth within the company **Work Environment and Company Culture** - Work from home flexibility with approved internet speed requirements and secure workspace - Flexible schedule with options for 30-40 hours per week - Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs - Paid Time Off (PTO) and paid holidays throughout the calendar year - Opportunities for professional development and growth within the company - Collaborative and supportive work environment with a focus on culture and employee development **Compensation, Perks, and Benefits** - Pay rates start at $17.50 - Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs - Paid Time Off (PTO) and paid holidays throughout the calendar year - Opportunities for professional development and growth within the company - Collaborative and supportive work environment with a focus on culture and employee development **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. **Apply Now!** Apply Job! Apply for this job