**Experienced Customer Service Representative – Work From Home Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through our Work From Home program. If you're passionate about delivering heart-driven service, have a strong desire to learn and grow, and are looking for a flexible work schedule, we encourage you to join our team at arenaflex. **About arenaflex** arenaflex is a Fortune 4 company that's revolutionizing the way healthcare is delivered. Our purpose is to bring our heart to every moment of your health, and we're committed to making healthcare more personal, convenient, and affordable. With a strong focus on innovation and customer-centricity, we're constantly looking for talented individuals who share our passion for delivering exceptional experiences. **Job Summary** As a Customer Service Representative, you'll be responsible for assisting customers with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to learn more about healthcare, expand your skills and knowledge, and open doors to additional opportunities within arenaflex. Our comprehensive training program will equip you with the skills and confidence to succeed in this role. **Key Responsibilities** * Assist customers with their pharmacy benefit plans, answering questions and providing solutions to simplify their healthcare experience * Take inbound calls and respond to customer inquiries in a timely and professional manner * Provide accurate and up-to-date information on prescription insurance, medication coverage, and mail order prescriptions * Offer personalized support and guidance to customers, demonstrating a genuine concern for improving their quality of life * Collaborate with internal teams to resolve customer issues and provide seamless support * Participate in ongoing training and development to stay up-to-date on healthcare policies and procedures **Work From Home Opportunity** We offer a flexible Work From Home program that allows you to balance your priorities in and outside of work. To be eligible, you must meet the following criteria: * Live within 75 miles of Las Vegas, NV * Maintain your own internet with approved speed requirements * Have a secure workspace free from distractions * Successfully complete our comprehensive training program * Adhere to HIPAA and governmental compliance requirements **Training and Development** Our comprehensive training program is designed to equip you with the skills and knowledge needed to succeed in this role. The program includes: * On-site training of 8 weeks * Hands-on learning experiences * Self-paced modules * Leadership engagement from day 1 * Ongoing training and development to stay up-to-date on healthcare policies and procedures **Schedule and Work Environment** * Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work * Days off and hours may vary * Scheduled start times will vary and rotate to support business needs * Site hours are 6am-7pm local time * Work in a distraction-free, secure workspace **Career Growth Opportunities** As a Customer Service Representative, you'll have opportunities to grow and develop within arenaflex. Our Career Mapping guide provides a clear path for progression from a REP I to a REP II and III. We're committed to helping you excel in your career and achieve your goals. **Required Qualifications** * 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications * High School Diploma **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills **Compensation and Benefits** * The typical pay range for this role is $17.00 - $27.90 * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Number of paid holidays, sick time, and other time off provided consistent with relevant state law and company policies **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong desire to learn and grow, we encourage you to apply for this role. Our application process is simple: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join our team at arenaflex and make a meaningful difference in people's lives. Apply today! Apply for this job