**Experienced Customer Service Representative – Work From Home Opportunity with arenaflex**

At arenaflex, we're committed to delivering exceptional health care experiences to our millions of plan members. As a Customer Service Representative, you'll play a vital role in helping our members navigate their pharmacy benefit plans, providing personalized support and solutions to simplify their health care journey. If you're passionate about delivering heart-driven service, have a strong customer service background, and are looking for a flexible work schedule, we invite you to join our team at arenaflex. **About arenaflex** arenaflex is a Fortune 4 company dedicated to transforming the health care landscape through innovative solutions and a commitment to delivering exceptional customer experiences. Our purpose is to bring our heart to every moment of our members' health, and we're seeking like-minded individuals to join our team. With a comprehensive training program and opportunities for growth and advancement, we're committed to empowering our colleagues to excel in their roles and make a meaningful impact on the lives of our members. **Job Summary** As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service to our plan members, answering questions and resolving issues related to prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to learn more about health care, expand your skills and knowledge, and open doors to additional opportunities within our organization. **Key Responsibilities** * Answer inbound calls and respond to customer inquiries regarding pharmacy benefit plans * Provide personalized support and solutions to help members understand their coverage and options * Offer guidance and assistance with prescription insurance, medication coverage, and mail order prescriptions * Collaborate with internal teams to resolve complex issues and provide seamless customer experiences * Participate in ongoing training and development to stay up-to-date on health care trends and arenaflex's products and services **Work From Home Opportunity** We offer a flexible work schedule and the opportunity to work from home, provided you meet the following criteria: * Maintain your own internet with approved speed requirements * Create a secure workspace free from distractions * Successfully complete our comprehensive training program * Adhere to HIPAA and governmental compliance requirements **Comprehensive Training Program** Our 8-week on-site training program is designed to ensure your success on the team. You'll participate in hands-on learning, interact with trainers, and engage with self-paced modules and leadership. Our training program is created to help you develop the skills and knowledge needed to excel in your role and provide exceptional customer service. **Schedule Options** We offer flexible schedule options to accommodate your priorities and needs. As a full-time employee, you'll have the opportunity to create a schedule that works for you, with days off and hours varying to support business needs. Scheduled start times will rotate to support business demands, and site hours are 6am-7pm local time. **Career Growth Opportunities** At arenaflex, we're committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to advance from a REP I to a REP II and III, with paths to progression through our Career Mapping guide. We want to see you excel and make a meaningful impact on the lives of our members. **Required Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills **Compensation and Benefits** The typical pay range for this role is $17.00 - $27.90 per hour. In addition to your compensation, you'll enjoy a range of benefits, including: * Medical, dental, and vision benefits * 401(k) retirement savings plan * Employee Stock Purchase Plan * Fully-paid term life insurance plan * Short-term and long-term disability benefits * Well-being programs * Education assistance * Free development courses * CVS store discount * Discount programs with participating partners * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year **How to Apply** If you're passionate about delivering exceptional customer service and have a strong customer service background, we invite you to apply for this exciting opportunity. Our application process is simple: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join our team at arenaflex and make a meaningful impact on the lives of our members. Apply today! Apply for this job