**Experienced Customer Service Representative – Work From Home Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping our millions of plan members navigate their pharmacy benefit plans, providing personalized support and solutions to simplify their healthcare journey. If you're passionate about delivering heart-driven service, have a strong customer-centric approach, and are looking for a flexible work-from-home opportunity, we invite you to join our team at arenaflex. **About arenaflex** arenaflex is a Fortune 4 company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** As a Customer Service Representative, you'll be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail-order prescriptions. You'll provide solutions to help simplify their healthcare experience, while also learning more about healthcare and expanding your own experiences. This role offers a comprehensive training program, flexible work-from-home schedule, and opportunities for growth and advancement within our business unit. **Key Responsibilities** * Assist members with their pharmacy benefit plans, providing personalized support and solutions to simplify their healthcare journey * Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions * Offer solutions to help members better understand their coverage and options * Provide exceptional customer service, demonstrating a genuine concern for improving the customer quality of life * Work collaboratively with colleagues to achieve business objectives and support our purpose * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent * Ability to problem-solve in a positive, productive manner * Reliability and compliance with scheduling standards * Ability to exhibit patience, empathy, and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism **Preferred Qualifications** * Associates degree or equivalent experience * Ability to relate to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Strong oral, interpersonal, and communication skills **Work Environment and Culture** * Work from home flexibility, with approved internet speed requirements, secure workspace free from distractions, and successful completion of the training program * Comprehensive training program, including on-site training, self-paced modules, and leadership engagement * Flexible work schedule, with options designed to create a balance between work and personal life * Opportunities for growth and advancement within our business unit, with career mapping guides to support professional development * Collaborative and supportive work environment, with a focus on colleague well-being and development **Compensation and Benefits** * Competitive pay range: $17.00 - $27.90 per hour * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, free development courses, and discount programs with participating partners * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a flexible work-from-home opportunity, we invite you to apply for this role at arenaflex. Our application process is simple: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join our team at arenaflex and make a meaningful difference in people's lives. Apply now and take the first step towards a rewarding career in customer service! Apply for this job