**Experienced Customer Service Representative – Work from Home Opportunity with arenaflex**

At arenaflex, we are a digital transformation company that rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. With over 35 years of experience in helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences, we are now seeking an experienced Customer Service Representative to join our team. **Job Summary:** As a Customer Service Representative at arenaflex, you will be responsible for delivering exceptional service and solutions to customers through inbound calls in a high-energy environment. You will have the opportunity to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. If you excel at handling customer inquiries of varying types, are an active listener, and have a proven track record for hitting sales targets, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** - Handle customer inquiries of varying types through inbound calls, providing exceptional service and solutions to meet customer needs - Utilize probing question skills to actively listen and understand customer concerns - Meet sales targets by effectively managing and overcoming objections for subscribers cancellation and suspend requests to assist in reducing churn - Collaborate with a dedicated team of leaders and peers to support and drive customer satisfaction - Stay up-to-date with leading technologies and systems to provide the best possible service to customers **What We Offer:** - Competitive pay rate: $15.00 - $20.00/hr - An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST) - All technical equipment needed to be successful to work remotely - Medical, dental and vision benefits - Paid training & PTO - Advancement opportunities: 80% of our frontline leaders have been promoted from within - Additional pay incentives as well as monthly rewards & recognition programs - Employee Discounts - EAP & Health and Wellness programs including a personal trainer dedicated to arenaflex **Essential Qualifications:** - Excellent verbal and written communication skills - Strong multitasking abilities - Driven by solving problems and meeting goals - Familiarity with Microsoft Office tools - Experience in customer service and sales - High school diploma or equivalent **Requirements to Work from Home:** - A quiet and distraction-free, secure place to work - Excellent Internet connectivity: - Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) - In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates - Wireless and/or satellite Internet Service Providers are not compatible with our systems - A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications **Preferred Qualifications:** - Previous experience in a customer service or sales role - Proven track record of meeting sales targets and reducing churn - Strong problem-solving skills and ability to think critically - Experience working in a fast-paced, dynamic environment **Skills and Competencies:** - Excellent communication and interpersonal skills - Strong problem-solving and critical thinking skills - Ability to work in a fast-paced, dynamic environment - Proficiency in Microsoft Office tools - Experience with customer service software and systems **Career Growth Opportunities and Learning Benefits:** - 80% of our frontline leaders have been promoted from within - Opportunities for professional growth and development - Paid training and development programs - Mentorship and coaching from experienced leaders - Opportunities to work on high-profile projects and initiatives **Work Environment and Company Culture:** - arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration - We are committed to providing a supportive and inclusive work environment that fosters growth and development - Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives **Compensation, Perks, and Benefits:** - Competitive pay rate: $15.00 - $20.00/hr - Medical, dental and vision benefits - Paid training & PTO - Advancement opportunities: 80% of our frontline leaders have been promoted from within - Additional pay incentives as well as monthly rewards & recognition programs - Employee Discounts - EAP & Health and Wellness programs including a personal trainer dedicated to arenaflex **Conclusion:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and solutions, we encourage you to apply for this exciting opportunity. arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. We offer competitive pay, benefits, and opportunities for professional growth and development. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job