**Experienced Customer Service Representative – Work From Home Opportunity with arenaflex**
At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers. If you're passionate about delivering heart-driven service, have a strong desire to learn and grow, and are looking for a flexible work arrangement, we invite you to join our team! **About arenaflex** arenaflex is a Fortune 4 company that's revolutionizing the healthcare industry with our innovative approach to customer-centric care. Our purpose is simple: to bring our heart to every moment of our customers' health. We believe that how we deliver our services is just as important as what we deliver, and that's why we're committed to creating a culture that's guided by our Heart At Work Behaviors. These behaviors support our purpose and empower our colleagues to make a meaningful impact in the lives of our customers. **Job Summary** As a Customer Service Representative, you'll be responsible for assisting customers with their pharmacy benefit plans, answering questions about prescription insurance, medication coverage, and mail order prescriptions. You'll provide solutions to help simplify their healthcare experience and have the opportunity to learn more about healthcare while expanding your own experiences and opening doors to additional opportunities within arenaflex. **Work From Home Opportunity** We offer a flexible work arrangement that allows you to work from home, provided you meet the criteria. This includes maintaining your own internet with approved speed requirements, having a secure workspace free from distractions, and successfully completing our comprehensive training program. Adherence to HIPAA and governmental compliance is required in this role. **Comprehensive Training Program** Our training program is designed to ensure your success on the team. This includes on-site training of 8 weeks, which allows you to experience hands-on learning while interacting with trainers, self-paced modules, and leadership engagement from day one. Our training program is created to help you develop the skills and knowledge you need to excel in this role. **Schedule Options** We offer flexible schedule options to create a work-life balance that suits your needs. This is a full-time position, and days off and hours may vary. Scheduled start times will vary and rotate to support business needs. Site hours are 6am-7pm local time. **Career Growth Opportunities** Our Care colleagues have opportunities to grow and develop within and outside of our business unit. We offer career mapping guides to help you progress from a REP I to a REP II and III. We want to see you excel and provide opportunities for advancement. **Our Culture** At arenaflex, we always seek to keep the colleague at the heart of what we do when meeting business demands. We believe in creating a culture that's guided by our Heart At Work Behaviors and empowers our colleagues to make a meaningful impact in the lives of our customers. **Application Process** Our application process is simple and straightforward: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position **Required Qualifications** * 1 year experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills **Education** * High School Diploma **Pay Range** The typical pay range for this role is: $17.00 - $27.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **Benefits** In addition to your compensation, you'll enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a flexible work arrangement, we invite you to apply for this role. Please visit our website to apply online and take our Online Virtual Job Tryout (Interview Platform) to learn more about the position. Apply Job! For more such jobs, please click here! Apply for this job