**Experienced Customer Service Representative – Work From Home Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional health care experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping us achieve this mission by providing top-notch support to our millions of plan members. If you're passionate about delivering heart-driven service, have a knack for problem-solving, and are looking for a flexible work schedule, we invite you to join our team at arenaflex. **About arenaflex** arenaflex is a Fortune 4 company that's revolutionizing the health care industry with its innovative approach to delivering personalized, convenient, and affordable care. Our commitment to putting our heart into everything we do is reflected in our Heart At Work Behaviors, which empower our colleagues to transform our culture and accelerate innovation. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our plan members. **Job Summary** We're seeking an experienced Customer Service Representative to join our team in the Las Vegas, NV area. As a Customer Care Representative, you'll be responsible for assisting plan members with their pharmacy benefit plans, answering questions about prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to learn more about health care, expand your skills and knowledge, and open doors to additional opportunities within arenaflex. **Key Responsibilities** * Take inbound calls and answer questions from plan members regarding their pharmacy benefit plans * Provide solutions to help simplify their health care experience * Offer guidance on prescription insurance, medication coverage, and mail order prescriptions * Collaborate with colleagues to resolve complex issues and provide exceptional customer service * Participate in ongoing training and development to stay up-to-date on health care trends and arenaflex's products and services **Work from Home Opportunity** We offer a flexible work schedule that allows you to balance your priorities in and outside of work. As a Work from Home Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, as long as you meet the following criteria: * Maintain your own internet with approved speed requirements * Have a secure workspace free from distractions * Successfully complete our comprehensive training program * Adhere to HIPAA and governmental compliance requirements **Training and Development** Our comprehensive training program is designed to ensure your success on the team. You'll participate in: * On-site training for 8 weeks * Hands-on learning experiences * Self-paced modules * Leadership engagement from day one * Ongoing coaching and feedback to help you grow and develop in your role **Schedule Options** We offer flexible schedule options to accommodate your needs. As a full-time Customer Service Representative, you'll have the opportunity to work a variety of shifts, including: * Days off and hours may vary * Scheduled start times will vary and rotate to support business needs * Site hours are 6am-7pm local time **Career Growth Opportunities** At arenaflex, we're committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to advance to REP II and III roles, and our Career Mapping guide will help you navigate your career path. **Required Qualifications** * 1 year of experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications * Strong problem-solving skills, with the ability to think critically and creatively * Excellent communication and interpersonal skills, with the ability to relate to customers in a patient, helpful way * Ability to work in a fast-paced environment, with multiple priorities and deadlines **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy, and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism **Pay Range** The typical pay range for this role is $17.00 - $27.90 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **Benefits** As an arenaflex colleague, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision benefits * 401(k) retirement savings plan * Employee Stock Purchase Plan * Fully-paid term life insurance plan * Short-term and long-term disability benefits * Well-being programs * Education assistance * Free development courses * CVS store discount * Discount programs with participating partners * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we invite you to apply for this exciting opportunity. Our application process is simple: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join our dynamic team at arenaflex. Apply now and take the first step towards a rewarding career in customer service! Apply for this job