Experienced Customer Service Representative – Work from Home Opportunity with arenaflex in San Antonio, TX, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to arenaflex At arenaflex, we share a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at arenaflex to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. Job Overview We are seeking hundreds of Customer Care Representatives to join our Caremark Member Operations division at arenaflex. As a Customer Service Representative, you will have the opportunity to work from home, balancing priorities in and outside of work while delivering heart-driven service to our millions of plan members. You will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. This role offers a flexible work schedule, with full-time schedules ranging from 30-40 hours per week, and the opportunity to learn more about health care while expanding your own experiences and opening doors to additional opportunities within arenaflex. Key Responsibilities Assist members with their pharmacy benefit plans, providing clear and concise information about prescription insurance, medication coverage, and mail order prescriptions Take inbound calls and answer questions from members, demonstrating a genuine concern for improving their quality of life Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients, with the opportunity to upskill and assist with client and member inquiries as business needs arise Offer solutions to help simplify members' health care experience, exhibiting patience, empathy, and confidence in all interactions Adhere to HIPAA and governmental compliance requirements, maintaining the highest level of professionalism and integrity in all aspects of the role Qualifications and Skills To be successful in this role, you will need to possess the following essential qualifications and skills: Essential Qualifications 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience Computer proficiency in Windows-based applications High School Diploma or equivalent experience preferred Preferred Qualifications Associate's degree or equivalent experience Ability to problem-solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal, and communication skills At least 6 months of health care experience Career Growth and Development At arenaflex, we are committed to helping our colleagues grow and develop in their careers. We offer a comprehensive training program, including onsite training of a minimum of 6 weeks, self-paced modules, and leadership engagement from day 1. Our Career Mapping guide provides opportunities for advancement from a REP I to a REP II and III, and we encourage our colleagues to take ownership of their career development and seek out new challenges and opportunities. Work Environment and Company Culture At arenaflex, we value our colleagues and strive to create a work environment that is supportive, inclusive, and empowering. We offer a flexible work schedule, with the opportunity to work from home, and a comprehensive benefits package that includes medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. Our company culture is built on our Heart At Work Behaviors, which emphasize the importance of empathy, kindness, and compassion in all aspects of our work. Compensation and Benefits We offer a competitive pay rate, starting at $17.50 per hour, and a comprehensive benefits package that includes: Medical, dental, vision insurance Supplemental benefits and discount programs Tuition reimbursement 401(k) retirement savings plan Employee Stock Purchase Plan Fully-paid term life insurance plan Short-term and long-term disability benefits Well-being programs and education assistance CVS store discount and discount programs with participating partners Paid Time Off (PTO) or vacation pay Paid holidays throughout the calendar year Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of our members, while also growing and developing in your career. Apply now to take the first step towards a rewarding and challenging career with arenaflex! Apply for this job