Experienced Customer Service Representative - Work from Home Opportunity with blithequark

Introduction to blithequark Imagine being part of a dynamic team that is passionate about delivering exceptional customer experiences, and being inspired to discover the best version of yourself as you connect with people through the power of travel. At blithequark, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, and we offer a wide range of opportunities for our associates to grow and succeed. As a global leader in the travel industry, blithequark is dedicated to providing its customers with unforgettable experiences, and we are looking for talented and motivated individuals to join our team. Job Overview We are currently seeking an experienced Customer Service Representative to join our team, with the opportunity to work from the comfort of your own home. As a Customer Service Representative at blithequark, you will be responsible for serving guests from around the world as they embark on their travel journey, creating an effortless experience and building raving brand fans by answering questions about property facilities, services, and room accommodations. You will handle incoming contacts for a variety of blithequark brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Key Responsibilities Process reservation requests and support basic loyalty and customer care requests Identify guest reservation needs and follow sales techniques to maximize revenue Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management Provide customer support through assistance and guidance in issue resolution, and open communication with blithequark properties, related company contacts, and third parties Follow all company policies and procedures, and maintain confidentiality of proprietary information Protect company assets and the privacy and security of guests and coworkers Welcome and acknowledge all guests according to company standards, and anticipate and address guests' service needs Develop and maintain positive working relationships with others, and support the team to reach common goals Essential Qualifications To be successful in this role, you will need to have a high school diploma or G.E.D. equivalent, and be able to work from home with a reliable internet connection. You will also need to be able to maintain a work environment that is conducive to performing your assigned work, and be able to work independently with minimal supervision. Preferred Qualifications Related work experience in customer service or a similar field Supervisory experience, although not required License or certification, although not required What We Offer At blithequark, we offer a competitive compensation package, including paid training, an hourly base rate paid weekly, and eligibility for monthly incentives. We also offer a comprehensive benefits package, including medical, dental, vision, a Retirement Savings Plan with company match, an employee stock purchase program, travel discounts, and more. Career Growth Opportunities At blithequark, we are committed to helping our associates grow and succeed in their careers. We offer a wide range of training and development programs, including on-the-job training, mentorship programs, and opportunities for advancement. Whether you are looking to move into a leadership role or simply want to develop new skills, we have the resources and support to help you achieve your goals. Work Environment and Company Culture At blithequark, we are passionate about creating a positive and inclusive work environment that is conducive to productivity and job satisfaction. We believe in recognizing and rewarding our associates for their hard work and contributions, and we offer a wide range of perks and benefits to help you maintain a healthy work-life balance. From flexible scheduling to employee recognition programs, we are committed to creating a work environment that is supportive, inclusive, and fun. How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. To apply, please click on the link below and follow the instructions to submit your application. We look forward to hearing from you! Conclusion At blithequark, we are dedicated to providing our customers with exceptional service and creating unforgettable experiences. If you are passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity. With its competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this role is perfect for anyone looking to take their career to the next level. So why not join our team today and start your journey to becoming the best version of yourself? Apply for this job