**Experienced Customer Service Representative – Work From Home Opportunity with blithequark**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join blithequark's Customer Care division as a Customer Service Representative, where you'll have the opportunity to make a meaningful impact on the lives of millions of plan members. **About blithequark** At blithequark, we're committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is simple: Bringing our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and that's why we've developed our Heart At Work Behaviors™ to support this purpose. We're a Fortune 4 company that's dedicated to transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. **Job Summary** As a Customer Service Representative with blithequark, you'll play a critical role in assisting members with their pharmacy benefit plans. You'll take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions, providing solutions to help simplify their health care experience. With our comprehensive training program, you'll have the opportunity to learn more about health care, expand your skills and knowledge, and open doors to additional opportunities within blithequark. **Responsibilities** * Assist members with their pharmacy benefit plans, answering questions and providing solutions to help simplify their health care experience * Take inbound calls and respond to customer inquiries in a timely and professional manner * Provide accurate and up-to-date information regarding prescription insurance, medication coverage, and mail order prescriptions * Utilize problem-solving skills to resolve customer issues and concerns * Collaborate with colleagues to ensure seamless communication and resolution of customer issues * Participate in ongoing training and development to stay up-to-date on company policies, procedures, and products * Meet or exceed performance metrics and quality standards **Requirements** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * Ability to work independently and as part of a team * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence **Work Environment and Culture** * Work from home opportunity with flexible scheduling to balance priorities in and outside of work * Comprehensive training program with on-site training and self-paced modules * Collaborative and supportive team environment * Opportunities for advancement and career growth within the company * Competitive pay and benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan * Paid time off, paid holidays, and sick time * Well-being programs, education assistance, and free development courses **Compensation and Benefits** * The typical pay range for this role is $17.00 - $27.90 per hour * Comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan * Paid time off, paid holidays, and sick time * Well-being programs, education assistance, and free development courses **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application online and take our Online Virtual Job Tryout (Interview Platform) to learn more about the position. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job