**Experienced Customer Service Representative – Work From Home Opportunity with Blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusion, and innovation? Look no further than Blithequark, where we're passionate about delivering exceptional customer experiences and creating a workplace that's as unique as you are. As a Customer Service Representative at Blithequark, you'll be the face of our brand, interacting with customers in a polite, professional, and friendly manner. You'll be the go-to person for resolving issues, answering questions, and providing solutions that exceed our customers' expectations. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you! **Why You'll Love This Job** As a Customer Service Representative at Blithequark, you'll have the opportunity to: * Work from home and enjoy a flexible schedule that suits your lifestyle * Develop your skills and knowledge in a fast-paced and dynamic environment * Collaborate with a talented team of professionals who share your passion for customer service * Make a real difference in people's lives by providing solutions that exceed their expectations * Enjoy a comprehensive benefits package that includes medical, dental, vision, and prescription coverage * Participate in our employee assistance program, pet insurance, and discounts on hotels, cars, and travel **Key Responsibilities** As a Customer Service Representative at Blithequark, your primary responsibilities will include: * Handling customer inquiries and resolving issues in a timely and professional manner * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing updates * Issuing vouchers or coordinating with vendors for traveler hotel accommodations, meals, and transportation * Coordinating refueling and reviving * Performing traveler loading, including ticket lift or ticket lift/confirmation * Operating door readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line management * Operating jetways/bridges for boarding and deplaning travelers * Making boarding and flight door announcements * Conveying domestic/international flight records * Performing traveler service flight close-out procedures * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining the schedule of flight loading process * Performing customer service hands-on training * Processing and completing visa-related exchanges at stands in the ticket counter area and activation stations * Assisting travelers with self-service kiosk registration and booth items handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international reports at booths in the ticket counter area and activation stations * Accepting and initiating travelers' self-labeled bags at activation stations * Assisting clients requiring special assistance or in-station help, including boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Having standard and predictable attendance on location, including fulfilling any required overtime needs * Answering and assisting during security and emergency situations * Providing connecting travelers with gate information * Providing quality customer service in a professional manner and according to Blithequark's standards **What You'll Need for Success** To be successful in this role, you'll need: * A bachelor's degree and prior professional training * Bilingual language skills in certain areas * A valid driver's license as required by local authorities * To satisfy FAA criminal history verifications to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * To have the ability to obtain proper airport power or US Customs security identifications, if relevant * To complete a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements * To be eligible to work in the U.S. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Completion of a relevant training program or certification * Working knowledge of Sabre or other Traveler Service Systems * Prior face-to-face customer service experience * Working in a high-speed environment **What You'll Get** As a valued member of the Blithequark team, you'll enjoy: * Medical, dental, vision, and prescription coverage from day one * Virtual doctor visits, flexible spending accounts, and more * Access to our employee assistance program, pet insurance, and discounts on hotels, cars, and travel * Opportunities for career growth and development in a dynamic and innovative environment * A comprehensive 401(k) program with employer contributions * A supportive and inclusive work environment that values diversity and inclusion **Join the Blithequark Family** At Blithequark, we're passionate about creating a workplace that's as unique as you are. We believe in the power of diversity, inclusion, and innovation to drive growth, learning, and self-discovery. If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you! Apply now and join the Blithequark family today! Apply Job! Apply for this job