**Experienced Customer Service Representative – Work From Home Opportunity with blithequark**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a Fortune 4 company dedicated to revolutionizing the healthcare industry with a heart-centered approach. As an Experienced Customer Service Representative with blithequark, you will be part of a talented team that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. **About blithequark** blithequark is a leading healthcare company that is transforming the way healthcare is delivered. With a strong commitment to innovation, quality, and customer satisfaction, we strive to make healthcare more personal, convenient, and affordable for millions of people. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. **Job Summary** We are seeking an Experienced Customer Service Representative to join our team in Las Vegas, NV. As a Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. Through your skills and knowledge, you will offer solutions to help simplify their healthcare experience. **Responsibilities** - Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions - Take inbound calls and provide exceptional customer service, ensuring that members feel valued and supported - Offer solutions to help simplify members' healthcare experience, leveraging your knowledge and skills to address their concerns and needs - Collaborate with colleagues to ensure seamless communication and support, promoting a culture of teamwork and collaboration - Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date on the latest healthcare trends and best practices - Adhere to HIPAA and governmental compliance requirements, maintaining the highest standards of confidentiality and integrity **Requirements** - 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience - Computer proficiency in Windows-based applications - High School Diploma or equivalent - Strong customer service skills, including courteous telephone etiquette and professionalism - Strong oral, interpersonal, and communication skills - Ability to problem-solve in a positive, productive manner - Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life - Reliability and compliance with scheduling standards - Ability to exhibit patience and empathy and express assurance and confidence **Preferred Qualifications** - Associates degree or equivalent experience - Ability to work in a fast-paced environment with multiple priorities and deadlines - Strong analytical and problem-solving skills - Experience working in a healthcare or related industry - Familiarity with pharmacy benefit management and healthcare regulations **Work Environment and Culture** - Work from home flexibility, with approved internet requirements and secure workspace - Comprehensive training program, including 8 weeks of on-site training and ongoing development opportunities - Flexible scheduling options to accommodate your needs and priorities - Collaborative and supportive team environment, with opportunities for growth and advancement - Recognition and rewards for outstanding performance and contributions to the team - Access to a range of benefits, including medical, dental, and vision insurance, 401(k) retirement savings plan, and employee stock purchase plan **Compensation and Benefits** - Competitive hourly rate, with a pay range of $17.00 - $27.90 - Comprehensive benefits package, including medical, dental, and vision insurance - 401(k) retirement savings plan and employee stock purchase plan - Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year - Access to a range of well-being programs, education assistance, and free development courses - CVS store discount and discount programs with participating partners **How to Apply** If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application online, and take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and our team. Apply Job! Apply for this job