**Experienced Customer Service Representative – Work from Home Opportunity with Blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join Blithequark, a leading healthcare company dedicated to transforming the way people experience healthcare. At Blithequark, we're not just looking for customer service representatives – we're seeking individuals who embody our Heart At Work Behaviors™ and are committed to delivering heart-driven service to our millions of plan members. As a Customer Service Representative with Blithequark, you'll have the opportunity to work from home, enjoy a flexible schedule, and make a real difference in the lives of our customers. **About Blithequark** Blithequark is a Fortune 4 company that's revolutionizing the way people experience healthcare. Our purpose is to bring our heart to every moment of your health, and we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. With a strong focus on innovation, convenience, and affordability, we're dedicated to making healthcare more personal, convenient, and accessible to everyone. **Job Summary** As a Customer Service Representative with Blithequark, you'll play a critical role in assisting our members with their pharmacy benefit plans. You'll take inbound calls, answer questions, and provide solutions to help our members better understand their coverage and options. With a variety of clients and call types, you'll have the opportunity to learn and grow with our business, expanding your skills and knowledge in the healthcare industry. **Key Responsibilities** * Assist members with their pharmacy benefit plans, answering questions and providing solutions to help them better understand their coverage and options * Take inbound calls, responding to customer inquiries and resolving issues in a timely and professional manner * Work with a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific client programs * Receive training to upskill and assist with client and member inquiries as business needs arise * Offer solutions to help simplify our members' healthcare experience, providing a positive and productive experience for our customers * Learn more about healthcare, expanding your own experiences and opening doors to additional opportunities within Blithequark **Work from Home Opportunity** We offer a flexible work-from-home schedule, allowing you to balance your priorities in and outside of work. To be eligible for our work-from-home program, you'll need to meet the following criteria: * Maintain your own internet with approved speed requirements * Have a secure workspace free from distractions * Successfully complete our comprehensive training program * Adhere to HIPAA and governmental compliance requirements **Training and Development** Our comprehensive training program is designed to ensure your success on the team. You'll receive: * Onsite training of a minimum of 6 weeks * Hands-on learning experiences * Interaction with trainers and leadership engagement from day 1 * Self-paced modules to help you learn and grow at your own pace **Schedule Options** We offer flexible schedule options, designed to create a balance between work and personal life. Our full-time schedules range from 30-40 hours per week, with days off and hours varying based on business needs. **Career Growth Opportunities** At Blithequark, we're committed to helping our colleagues grow and develop their careers. With opportunities for advancement from a REP I to a REP II and III, you'll have the chance to progress through our Career Mapping guide and take on new challenges and responsibilities. **Benefits and Perks** We offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * A wide range of supplemental benefits and discount programs * Tuition reimbursement * Paid time off (PTO) and paid holidays * Floating holidays * A complete time-off package for full-time colleagues **Pay and Compensation** Our pay rates start at $17.50, with opportunities for advancement and increased compensation based on performance and experience. **Required Qualifications** * 1 year of experience interacting with customers (call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem-solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Education** High school diploma or equivalent experience preferred **Pay Range** The typical pay range for this role is $17.00 - $28.45, representing the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Our application process is simple: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this chance to join Blithequark and make a real difference in the lives of our customers. Apply today! Apply for this job