**Experienced Customer Service Representative - Work From Home Opportunity with blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a global leader in digital business services, where we empower our employees to make a meaningful impact on the world. At blithequark, we're on a mission to simplify, speed up, and make people's lives safer through our cutting-edge digital solutions. With a global presence and a local touch, we're committed to being a force for good in our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate individuals from diverse backgrounds speaks more than 300 languages, making us a melting pot of creativity, innovation, and expertise. As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers from all walks of life via phone, email, chat, and social media. You'll be the problem-solver, the listener, and the advocate for our customers, working collaboratively with our team to resolve issues and exceed expectations. With a focus on process excellence, collaboration, communication, and emotional intelligence, you'll be empowered to make a real difference in people's lives. **About blithequark** blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a strong commitment to innovation, sustainability, and social responsibility, we're dedicated to making a positive impact on the world. **Benefits of Working with blithequark** * Paid Training to ensure you have the skills and knowledge to excel in your role * Competitive Wages that reflect your value to our organization * Employee wellness and engagement programs to support your physical, emotional, and mental well-being * Opportunities for career growth and development, with a focus on promoting from within * A dynamic, inclusive, and supportive work environment that values diversity, equity, and inclusion **Your Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for: * Connecting with customers via phone, email, chat, and social media to address their questions and concerns * Calmly attempting to resolve and de-escalate any issues that may arise * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling when required **We're Looking for Fearless People** We're seeking individuals who are inspired to deliver only the best in all that they do. If you're a people person with a passion for customer service, a strong work ethic, and a willingness to learn and grow, we want to hear from you. **Qualifications** * High School Diploma or equivalent * Proven call center experience * Entry-level network troubleshooting skills * Ability to set up home Wi-Fi network * Ability to set up and configure a router or switch * Core proficiency with a laptop or desktop computer * Minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred **Key Competencies** * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Work from Home Requirements** * Internet Requirements: * Minimum subscribed download rate equal to or exceeds 15.0 Mbps * Minimum subscribed upload rate equal to or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN * Proof of internet speed required * Clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. **EOE/Disability/Vets** blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an employer of choice for people with disabilities. **Apply Now** If you're ready to join a dynamic, fast-paced environment where you can make a real difference in people's lives, apply now to become a Customer Service Representative at blithequark. Apply for this job