**Experienced Customer Service Representative – Work from Home – USA**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to help others? If so, we invite you to join blithequark, a leading online travel agency, as a Customer Service Representative. In this role, you'll have the opportunity to work from the comfort of your own home, providing top-notch support to customers while enjoying flexible scheduling and a competitive compensation package. **About blithequark** blithequark is a cutting-edge online travel agency that's revolutionizing the way people plan and book their trips. With a focus on innovation, customer satisfaction, and employee well-being, we're committed to creating a work environment that's both challenging and rewarding. As a Customer Service Representative, you'll be part of a talented team that's dedicated to delivering exceptional experiences for our customers. **Key Responsibilities** As a Customer Service Representative, you'll be responsible for providing world-class support to customers via telephone, email, and chat. Your primary duties will include: * Answering incoming calls and responding to customer inquiries in a timely and professional manner * Reviewing customer history as necessary to provide personalized support * Following policy and procedure guidelines to ensure accurate and efficient resolution of customer issues * Helping customers change travel plans, confirm or obtain their itinerary, request refunds, or report travel issues * Processing refunds and resolving customer complaints in a fair and timely manner * Placing outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary to resolve customer issues * Documenting information and outcomes as necessary to maintain accurate customer records **About You** To succeed as a Customer Service Representative at blithequark, you'll need to possess a unique blend of skills, experience, and personal qualities. Here are some of the key characteristics we're looking for: * Prior customer service experience is required, with a proven track record of delivering exceptional customer experiences * Strong geographical knowledge and experience working in the travel industry or personal experience using travel products is preferred * Excellent customer service skills, including strong communication, listening, and problem-solving abilities * Strong attention to detail and ability to work accurately and efficiently in a fast-paced environment * Easy to work with, accepting feedback well, and demonstrating empathy effectively * Self-directed, able to organize, prioritize, anticipate situations, act, and see issues through to completion * Able to work independently and proactively in a fast-paced, high-growth environment * Strong typing skills and highly proficient in using the internet and navigating seamlessly between multiple applications **Technical Requirements** To ensure your success as a Customer Service Representative, you'll need to meet the following technical requirements: * A computer and equipment meeting the following specifications: + Internet: High-speed, hardwired internet (no Wi-Fi or satellite) + Operating System: Windows 10 + Processor: Intel Core i5, 1.5 GHz and above + Memory: 8GB of RAM + Hard Drive: 256GB + Browser: Internet Explorer 11 and latest version of Google Chrome + Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels + Sound: Sound card (standard on most computers) + Virus Protection: Up-to-date anti-virus software + Headset: USB noise-canceling headset **Work Environment and Culture** As a Customer Service Representative at blithequark, you'll enjoy a flexible and supportive work environment that's designed to help you succeed. Here are some of the benefits you can expect: * Flexible scheduling, allowing you to work at times that suit your needs and lifestyle * Self-scheduling platform, enabling you to select your own work hours and days off * Competitive compensation package, including hourly pay and opportunities for bonuses and incentives * Ongoing training and development opportunities to help you grow and advance in your career * Collaborative and supportive team environment, with regular feedback and coaching to help you succeed * Recognition and rewards for outstanding performance and contributions to the team **Compensation and Benefits** As a Customer Service Representative at blithequark, you'll enjoy a competitive compensation package that includes: * Hourly pay, with opportunities for bonuses and incentives * Ongoing training and development opportunities to help you grow and advance in your career * Flexible scheduling and self-scheduling platform, allowing you to work at times that suit your needs and lifestyle * Collaborative and supportive team environment, with regular feedback and coaching to help you succeed * Recognition and rewards for outstanding performance and contributions to the team **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to apply for the Customer Service Representative role at blithequark. Please visit our website at [insert link] to learn more about the role and submit your application. **Note:** blithequark contracts with people in 34 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, and WA. We do not currently contract with anyone outside of the US. Apply for this job