**Experienced Customer Service Representatives/Part Time - Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading digital transformation company, we've been helping customers worldwide provide outstanding experiences for over 35 years. We're now seeking friendly, action-oriented individuals to join our Insurance (property & casualty) team as Customer Service Representatives in a part-time, remote capacity. **About arenaflex** arenaflex is a digital transformation company that makes digital processes feel more human for the customers we serve. We've been recognized as a Great Place to Work in the US and have a strong commitment to diversity, equity, and inclusion. Our team members are the driving force behind our success, and we're excited to welcome talented individuals who share our passion for delivering exceptional customer experiences. **Job Summary** As a Customer Service Representative at arenaflex, you'll play a critical role in supporting customer inquiries regarding insurance products and services. You'll provide basic policy information, transfer calls to the correct team when escalation is required, and handle other related duties as needed. This is a part-time, remote position that requires up to 30 hours per week, with shifts starting at 10AM or noon, Monday through Friday. **Key Responsibilities** * Handle inbound customer calls and manage outbound follow-up calls as part of our Insurance (property & casualty) team * Support customer inquiries regarding insurance products and services * Provide basic policy information and transfer calls to the correct team when escalation is required * Handle other related duties as needed, such as resolving customer complaints and providing product information * Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction **Essential Qualifications** * 2+ years of customer service experience, with a focus on call center environments * High school diploma or equivalent * High level of accuracy when completing tasks * Proficient PC skills with typing of 30+ WPM * Strong communication, time management, and interpersonal skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **Preferred Qualifications** * Call center experience in the insurance industry * Experience with customer relationship management (CRM) software * Knowledge of insurance products and services * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * High level of accuracy and attention to detail * Ability to adapt to changing priorities and deadlines * Strong time management and organizational skills **Career Growth Opportunities and Learning Benefits** * Advancement opportunities: 80% of our frontline leaders have been promoted! * Opportunity for full-time work: if you want it, you can apply to other jobs after just six months in the role * Paid training and development programs to help you grow and succeed in your career * Opportunities for professional growth and development, including mentorship and coaching **Work Environment and Company Culture** * Work from home in a quiet and distraction-free, secure environment * Flexible scheduling to accommodate your needs and preferences * Collaborative and supportive team environment * Recognition and rewards programs to acknowledge your hard work and contributions * Opportunities for socialization and team-building activities **Compensation, Perks, and Benefits** * Competitive hourly pay of $17/hour * Reward and recognition programs to acknowledge your hard work and contributions * Paid training and development programs to help you grow and succeed in your career * Medical, dental, and vision benefits, EAP, health and wellness programs, and more! * Advancement opportunities and career growth potential **Requirements for Remote Work** * Excellent internet connectivity with speeds of 10 Mbps upload and 50 Mbps download (the faster the better!) * In-house network and a hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates * A quiet and distraction-free, secure place to work **EEOC and Veteran Documentation** During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran, and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! Apply for this job