**Experienced Customer Service Sales Representative – Remote Opportunity at arenaflex**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join arenaflex, a dynamic organization dedicated to revolutionizing the way we interact with our customers. As an Experienced Customer Service Sales Representative, you will be at the forefront of our customer-centric approach, working remotely to provide top-notch support to our internal and external customers. **About arenaflex** arenaflex is a leading innovator in the industry, committed to empowering our customers with the latest tools and technologies. Our comprehensive training program is renowned for its intensity and effectiveness, ensuring that our representatives are equipped to tackle even the most complex challenges. With a strong focus on career growth and development, arenaflex offers nearly limitless opportunities for advancement, allowing you to reach new heights in your career. **Job Summary** We are seeking an experienced Customer Service Sales Representative to join our remote team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving issues in a timely and accurate manner, and providing education on our products and services. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Primary Responsibilities** * Ensure quality customer service for internal and external customers, focusing on needs identification, problem-solving, and partnering with billing and eligibility specialists * Monitor delegated customer service issues to ensure timely and accurate resolution * Utilize effective communication techniques when responding to customers, particularly in stressful situations * Inform and educate new customers regarding billing/invoicing setup and billing/payment procedures * Place outgoing phone calls to complete follow-up on customer service requests as necessary **The Role** As a Customer Service Sales Representative at arenaflex, you will be working in a high-volume setting, interacting with customers continuously by phone and in writing. You will need to develop a deep understanding of our various products and multiple levels of benefits within each product to best assist our providers/customers. This role is equally challenging and rewarding, offering a unique blend of customer service and sales expertise. **Required Qualifications** * High School Diploma / GED (or higher) OR equivalent work experience * 1+ years of current or previous UMR Claims Processing System experience (UMR is arenaflex's third-party administrator (TPA) solution). (You must be an employee of UMR specifically to have experience with the UMR claims system) * 4+ years of combined education, work, and/or volunteer experience * Ability to work any 8-hour shift between the hours of 7:00am – 7:00pm CST **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Proficiency in CRM software and other customer service tools * Ability to work independently and as part of a team * Strong customer service skills, with a focus on needs identification and problem-solving **Preferred Qualifications** * Previous experience in a customer service or sales role * Knowledge of the healthcare industry and its products and services * Experience with CRM software and other customer service tools * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Sales Representative, you will have access to a comprehensive training program, regular coaching and feedback, and opportunities for advancement within the company. We also offer a range of learning benefits, including: * Access to online training courses and webinars * Opportunities for professional development and certification * Mentorship and coaching from experienced colleagues * A dynamic and supportive work environment **Work Environment and Company Culture** arenaflex is a remote-friendly organization, offering a flexible and autonomous work environment. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work culture. As a Customer Service Sales Representative, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience * Overtime pay and bonuses for meeting performance targets * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program and other retirement benefits * Paid time off and holidays * Access to a range of employee perks and discounts **How to Apply** If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Now! Apply for this job