**Experienced Customer Service Specialist – Entry-Level Position with Career Growth Opportunities at arenaflex**

**Job Title:** Experienced Customer Service Specialist – Entry-Level Position with Career Growth Opportunities at arenaflex **Job Description:** **Introduction:** Welcome to arenaflex, a leading organization in the industry, where we strive to provide exceptional customer service experiences to our clients. We are currently seeking an experienced Customer Service Specialist to join our team in Johnson City, Tennessee. As a Customer Service Specialist, you will play a vital role in assisting clients with their inquiries and providing solutions based on their needs. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a dynamic organization that values innovation, teamwork, and customer satisfaction. Our state-of-the-art facility, located at 4721 Lake Park Drive, Johnson City, TN 37615, is designed to provide a comfortable and productive work environment for our employees. We offer a range of benefits, including competitive pay, health insurance, and opportunities for career growth and development. **Job Summary:** The Customer Service Specialist is an entry-level position responsible for assisting clients with their inquiries and providing solutions based on their needs. The successful candidate will be responsible for evaluating and resolving service inquiries from clients across different platforms, developing and maintaining working knowledge of specific groups of arenaflex products and services, and analyzing and identifying potential risks and solutions that meet client needs. **Responsibilities:** * Assist with evaluating and resolving service inquiries from clients across different platforms * Effectively use various computer systems to complete assigned tasks and address account inquiries * Develop and maintain working knowledge of specific groups of arenaflex products and services * Analyze and identify potential risks and identify solutions that meet client needs * Complete assigned tasks in an accurate and efficient manner * Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations * Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding arenaflex, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency **Qualifications:** * 1-3 years' work experience in a related role * Proficient in Microsoft Office and Windows Operating Systems * Demonstrated experience solving customer service inquiries * Effective verbal and written communication skills * Ability to work in a fast-paced environment * Excellent technical and data entry skills, including the utilization of a 10-key touchpad * Proven ability to navigate multiple systems and customer service platforms concurrently * High School diploma or equivalent **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a team environment and build strong relationships with colleagues and clients * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficient in Microsoft Office and Windows Operating Systems * Strong technical and data entry skills, including the utilization of a 10-key touchpad **Career Growth Opportunities:** arenaflex offers a range of career growth opportunities for our employees, including training and development programs, mentorship, and opportunities for advancement. Our employees have the opportunity to work on challenging projects, develop new skills, and take on new responsibilities. **Work Environment and Company Culture:** arenaflex is committed to providing a positive and inclusive work environment for our employees. Our state-of-the-art facility is designed to provide a comfortable and productive work environment, with amenities such as a fitness center, cafeteria, and on-site parking. We value diversity and inclusion, and are committed to creating a workplace that is free from harassment and discrimination. **Compensation and Benefits:** arenaflex offers a competitive compensation package, including: * Competitive pay starting at $19/hour * Day 1 health benefits * State-of-the-art facility * Flexible work strategies * Collaborative team environment * 401(k) match * Tuition reimbursement **How to Apply:** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter to apply for this position. **Equal Employment Opportunity:** arenaflex is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Accessibility:** arenaflex is committed to providing a positive and inclusive work environment for our employees. If you require a reasonable accommodation to apply for this position, please contact us at [insert contact information]. **EEO Policy Statement:** arenaflex is an equal opportunity and affirmative action employer. We are committed to providing a workplace that is free from harassment and discrimination. Our EEO policy statement can be found on our website. **Pay Transparency Posting:** arenaflex is committed to providing a fair and transparent compensation package for our employees. Our pay transparency posting can be found on our website. **Apply Now:** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter to apply for this position. Apply Job! Apply for this job