Experienced Customer Service Specialist for Extended Hours with Work from Home Flexibility - Delivering Exceptional Support in Financial Services

Introduction to arenaflex arenaflex is a leading financial services provider dedicated to delivering exceptional customer experiences through its diverse range of products and services. With a strong commitment to professionalism, accountability, inclusion, integrity, and respectfulness, arenaflex strives to make a positive impact in the lives of its customers and the community. As a customer-centric organization, arenaflex recognizes the importance of providing top-notch support to its clients, and that's where you come in - as a skilled Customer Service Specialist with the flexibility to work from home. Job Overview In this role, you will be responsible for providing enthusiastic and professional quality service to customers and bank personnel regarding all financial products and services offered through traditional and digital channels. As a service center liaison outside of normal business hours, you will efficiently serve the needs of internal and external customers, ensuring that their inquiries and problems are resolved promptly and effectively. Your exceptional communication skills, both verbal and written, will be essential in delivering courteous and professional service to all customers, enhancing the overall marketing effort of arenaflex. Key Responsibilities Answer inbound telephone calls, respond to customer inquiries, and gather necessary information to document and resolve customer problems. Maintain telephone call statistics and document account information on the computer for each customer, adhering strictly to the privacy of customer information in a remote environment. Process telephone transfers and loan payments, quote loan payoffs, and process stop payment requests made by phone. Monitor, answer, or forward all email records received to the appropriate department or person, and respond to online chats from the website. Maintain and apply knowledge of regulations governing transactions in relation to banking services, including demand deposits and savings accounts. Reset electronic banking PINS, duplicate statements requests, and answer debit card inquiries, assisting customers with Internet Banking and Bill Pay. Provide Video Teller assistance for ITMs and perform any other duties assigned by the supervisor. Qualifications and Skills To excel in this role, you should possess a high school graduate or equivalent, with extensive knowledge of deposits, loans, and banking products and services. A minimum of two years of customer service experience or related experience is required, with financial call center experience preferred but not required. You should be able to work independently, perform repetitive tasks, and maintain accurate department records. Your ability to work from home, sit for extended periods, and travel to the office for periodic meetings and training is essential. Essential Qualifications High school graduate or equivalent. Extensive knowledge of deposits, loans, and banking products and services. Minimum of two years of customer service experience or related experience. Financial call center experience preferred but not required. Ability to work independently and perform repetitive tasks. Ability to work from home and sit for extended periods. Ability to travel to the office for periodic meetings and training. Preferred Qualifications Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.). Attention to detail and relationship-building skills. Flexible and dependable with good communication skills, both verbal and written. Demonstrates proficiency and commitment to excellence in performance of duties. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have the opportunity to enhance your skills and knowledge in financial services, with access to training and development programs that will help you advance in your career. Our supportive work environment and collaborative team will provide you with the guidance and resources you need to succeed, and our performance-based recognition and rewards will motivate you to excel in your role. Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of professionalism, accountability, inclusion, integrity, and respectfulness, and we strive to make a positive impact in the lives of our customers and the community. As a remote worker, you will be part of a dynamic team that is committed to delivering exceptional customer experiences, and you will have the flexibility to work from home with the support of our technology and infrastructure. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of perks and benefits that recognize and reward your contributions to the organization. Our benefits include comprehensive health insurance, retirement savings plans, and paid time off, as well as opportunities for professional development and growth. We also offer a flexible work environment, with the option to work from home and adjust your schedule to meet your needs. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Service Specialist role at arenaflex. With your skills and experience, you will be an invaluable asset to our team, and we look forward to welcoming you to our dynamic and supportive work environment. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job