Experienced Customer Service Specialist for Extended Hours with Work from Home Flexibility – Delivering Exceptional Support to Clients and Internal Teams through Various Channels

Introduction to arenaflex arenaflex is a leading financial services provider dedicated to offering a wide range of products and services to its customers. With a strong commitment to excellence and customer satisfaction, arenaflex is seeking an experienced Customer Service Specialist to join its team. As a Customer Service Specialist, you will play a vital role in delivering enthusiastic and professional quality service to customers and internal personnel, ensuring that all their needs are met efficiently and effectively. Job Overview The Customer Service Specialist position is designed to provide exceptional support to customers and internal teams through various channels, including phone, email, and online chats. As a service center liaison outside of normal business hours, you will be responsible for addressing customer inquiries, resolving problems, and providing information on financial products and services offered by arenaflex. This role requires a high level of professionalism, excellent communication skills, and the ability to work independently in a remote environment. Key Responsibilities Efficiently serve the needs of internal and external customers, responding to inquiries and resolving problems in a timely and professional manner Answer inbound telephone calls, gather necessary information to document and resolve customer problems, and maintain accurate records of customer interactions Process telephone transfers, loan payments, and stop payment requests, while adhering to strict privacy and security protocols Monitor and respond to email records, online chats, and video teller requests, ensuring that all customer inquiries are addressed promptly and effectively Maintain up-to-date knowledge of regulations governing transactions in relation to banking services, including demand deposits and savings accounts Assist customers with Internet Banking, Bill Pay, and debit card inquiries, providing guidance and support as needed Cross-sell arenaflex products and services to existing and prospective customers, identifying sales referral opportunities and participating in sales campaigns as required Essential Qualifications High school graduate or equivalent, with a minimum of two years of customer service experience or related experience in the financial services industry Extensive knowledge of deposits, loans, and banking products and services, with a strong understanding of financial regulations and compliance requirements Ability to work independently in a remote environment, with excellent time management and organizational skills Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams Proficiency in Microsoft 360, including Excel, Word, and Outlook, with excellent technical skills and the ability to learn new systems and software Preferred Qualifications Financial Call Center experience, with a strong understanding of call center operations and customer service principles Experience working in a remote environment, with a proven track record of success in a work-from-home setting Knowledge of banking software and systems, including online banking and bill pay platforms Certifications or training in customer service, sales, or financial services, with a commitment to ongoing learning and professional development Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have access to ongoing training and development opportunities, including workshops, webinars, and online courses. You will also have the opportunity to participate in sales campaigns and cross-selling initiatives, developing your skills and knowledge in these areas. With a strong focus on career advancement and professional growth, arenaflex is an ideal place to build a long-term career in customer service and financial services. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. As a remote worker, you will be part of a virtual team, working closely with colleagues and managers to deliver exceptional customer service and support. Our company culture is built on the values of professionalism, accountability, inclusion, integrity, and respectfulness, with a strong commitment to diversity and inclusion. At arenaflex, we believe in creating a positive and inclusive work environment, where all employees feel valued, supported, and empowered to succeed. Compensation and Benefits arenaflex offers a competitive compensation and benefits package, including a salary range that reflects your experience and qualifications. You will also have access to a range of benefits, including health insurance, retirement savings, and paid time off. As a remote worker, you will also enjoy the flexibility and convenience of working from home, with the ability to balance your work and personal life effectively. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for the Customer Service Specialist position at arenaflex. With a strong commitment to career growth and development, a supportive work environment, and a competitive compensation and benefits package, arenaflex is an ideal place to build a long-term career in customer service and financial services. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job