**Experienced Customer Service Specialist - Remote/Hybrid in Denver, IA**

At arenaflex, we're committed to providing exceptional customer experiences that drive business growth and customer loyalty. As a Customer Service Specialist, you'll play a vital role in delivering outstanding service to our customers, ensuring their needs are met, and exceeding their expectations. If you're passionate about delivering top-notch customer service, have a strong work ethic, and are looking for a dynamic work environment, we want to hear from you! **About arenaflex** arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money. **Our Culture** We're a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Our culture is built on the principles of teamwork, innovation, and customer-centricity. We're passionate about creating a workplace where everyone feels valued, respected, and empowered to succeed. **Job Summary** As a Customer Service Specialist, you'll be responsible for providing exceptional customer service to our customers through inbound phone calls, emails, and other communication channels. You'll work closely with our sales team to resolve customer inquiries, resolve issues, and provide solutions that meet their needs. If you're a customer-focused individual with excellent communication skills, we want to hear from you! **Key Responsibilities** * Build customer relationships by responding to a high volume of inbound phone calls, emails, and other communication channels. * Work with customers and sales team members daily in a team-based environment to resolve customer inquiries and issues. * Use a computer and multiple computer programs with periods of sitting up to 8 hours per day to navigate and resolve customer issues. * Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management. * Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures. * Collaborate with internal teams to resolve complex customer issues and provide solutions that meet their needs. **Essential Qualifications** * High School diploma or equivalent. * At least 1 year of customer service experience. * Ability to commute to our facility from your home. * A secure workspace at home dedicated to job activity. * Proficiency in operating and navigating multiple PC-based programs at once. * Stable internet with the ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds. **Preferred Qualifications** * Previous experience in a customer-facing role, preferably in a call center or retail environment. * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Basic computer skills, including Microsoft Office and Google Suite. * Experience with CRM software and other customer service tools. **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to resolve complex customer issues. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Basic computer skills, including Microsoft Office and Google Suite. * Experience with CRM software and other customer service tools. * Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching from experienced colleagues. * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Access to industry-leading tools and technologies to support your success. **Work Environment and Company Culture** We're proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our culture is built on the principles of teamwork, innovation, and customer-centricity. We're passionate about creating a workplace where everyone feels valued, respected, and empowered to succeed. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Starting salary of $15.80 per hour, with three automatic raises in 12 months bringing your pay to $17.00 per hour. * Comprehensive benefits package, including medical, dental, vision, and life insurance coverage. * Paid time off (PTO) and 6 company holidays per year. * Access to up to 30% of your paycheck before payday to help with financial emergencies. * Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. * 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required. * Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools. * Employee discounts and more! **How to Apply** If you're a customer-focused individual with excellent communication skills, we want to hear from you! Apply now to join our team as a Customer Service Specialist. Apply for this job