**Experienced Customer Service Specialist - Remote/Hybrid in Independence, IA**

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed expectations. As a Customer Service Specialist, you'll play a vital role in building strong relationships with our customers, resolving their challenges, and providing personalized support. If you're passionate about delivering top-notch service, we want to hear from you! **About arenaflex** arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money. **Our Culture** We're a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Our inclusive culture values diversity, equity, and inclusion, and we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. **Job Summary** We're seeking an experienced Customer Service Specialist to join our team in Independence, IA. As a Customer Service Specialist, you'll be responsible for building customer relationships, resolving customer challenges, and providing personalized support. You'll work in a team-based environment, collaborating with Sales team members and using a computer and multiple computer programs to resolve customer issues. **Key Responsibilities** * Build customer relationships by responding to a high volume of INBOUND phone calls * Work with customers and Sales team members daily in a team-based environment * Use a computer and multiple computer programs with periods of sitting up to 8 hours per day * Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management * Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures * Collaborate with team members to resolve complex customer issues * Provide personalized support to customers, addressing their concerns and resolving their issues **Essential Qualifications** * High School diploma or equivalent * At least 1 year of customer service experience * Ability to commute to our facility from your home * Secure workspace at home dedicated to job activity * Proficiency in operating and navigating multiple PC-based programs at once * Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds **Preferred Qualifications** * Experience working in a call center or customer service environment * Knowledge of customer service software and systems * Ability to work in a fast-paced environment with multiple priorities * Strong communication and problem-solving skills * Ability to work independently and as part of a team **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team-based environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks * Proficiency in operating and navigating multiple PC-based programs at once * Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * Onsite training academy for new hires * Ongoing training and development programs for existing employees * Opportunities for career advancement and promotion * Access to industry-leading tools and technologies * Collaborative and supportive work environment **Work Environment and Company Culture** We're proud of our welcoming and inclusive workplace culture. Our office is located in Independence, IA, and we offer a hybrid work environment that allows you to work from home and in the office. You'll enjoy: * A collaborative and supportive work environment * Opportunities for career growth and development * Access to industry-leading tools and technologies * Flexible work arrangements, including remote work options * Comprehensive benefits package, including medical, dental, vision, and life insurance coverage **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Starting hourly rate of $15.80, with three automatic raises in 12 months bringing your pay to $17.00/hour * Comprehensive benefits package, including medical, dental, vision, and life insurance coverage * Paid time off (PTO) and 6 company holidays per year * Access to up to 30% of your paycheck before payday to help with financial emergencies * Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents * 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required * Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools * Employee discounts and more! **How to Apply** If you're passionate about delivering exceptional customer service and want to join a dynamic and inclusive team, we encourage you to apply today! Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you! Apply Job! Apply for this job