**Experienced Customer Service Specialist - Remote/Hybrid Opportunity in Independence, IA**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, team-based environment where no two days are the same? If so, we invite you to join blithequark, a leading broad line distributor, as a Customer Service Specialist in our Remote/Hybrid team. **About blithequark** blithequark is a forward-thinking organization that achieves its purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. With operations primarily in North America, Japan, and the United Kingdom, we deliver services and solutions, such as technical support and inventory management, to save customers time and money. **Our Culture** At blithequark, we're committed to creating a welcoming workplace where you can build a career for yourself while fulfilling our purpose. We believe in embracing new ways of thinking and recognizing that everyone is an individual. Our inclusive culture values diversity, equity, and inclusion, and we're proud to be an equal opportunity workplace. **Job Summary** As a Customer Service Specialist, you'll be part of a high-performing team that responds to a high volume of INBOUND phone calls, working with customers and Sales team members daily in a team-based environment. You'll use a computer and multiple computer programs to resolve customers' challenges, resolve pricing and invoicing discrepancies, and implement return procedures. **Key Responsibilities** * Build customer relationships by responding to a high volume of INBOUND phone calls * Work with customers and Sales team members daily in a team-based environment * Use a computer and multiple computer programs with periods of sitting up to 8 hours per day * Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management * Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures **Shifts, Training & Work Environment** * Enjoy your weekends off! We're hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday * Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers * After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference) * You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts **Benefits** * With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs * Check out some of the rewards available to you with blithequark: + Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs + 6 free sessions each year with a licensed therapist to support emotional wellbeing + Paid time off (PTO) and 6 company holidays per year + Access to up to 30% of your paycheck before payday to help with financial emergencies + Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents + 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required + Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools + Employee discounts and more! **Requirements** * High School diploma or equivalent * At least 1 year of customer service experience * Ability to commute to our facility from your home * A secure workspace at home dedicated to job activity * Proficiency in operating and navigating multiple PC-based programs at once * Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds **What We Offer** * Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour * Opportunities for career growth and advancement * A dynamic, team-based work environment * A comprehensive benefits package * A chance to make a real difference in the lives of our customers **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply for this job