**Experienced Customer Service Specialist - Remote/Hybrid Opportunity in La Porte City, IA**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, team-based environment where no two days are the same? If so, we invite you to join blithequark, a leading broad line distributor, as a Customer Service Specialist in our La Porte City, IA location. **About blithequark** blithequark is a company that keeps the world working by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. We achieve our purpose by delivering services and solutions, such as technical support and inventory management, to save customers time and money. Our welcoming workplace is where passionate individuals can build a career for themselves while fulfilling our purpose. **Job Summary** As a Customer Service Specialist at blithequark, you will be part of a team reporting to a Supervisor, Customer Experience. You will be responsible for building customer relationships by responding to a high volume of INBOUND phone calls, working with customers and Sales team members daily in a team-based environment, and using a computer and multiple computer programs with periods of sitting up to 8 hours per day. You will also resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management. **Key Responsibilities** - Build customer relationships by responding to a high volume of INBOUND phone calls. - Work with customers and Sales team members daily in a team-based environment. - Use a computer and multiple computer programs with periods of sitting up to 8 hours per day. - Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management. - Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures. **Shifts, Training & Work Environment** - Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday. - Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers. - You will be provided with equipment - laptop, dual monitors, keyboard, and accessories on your first day. - After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference). - You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts. **Benefits** - With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out some of the rewards available to you with blithequark: Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs 6 free sessions each year with a licensed therapist to support emotional wellbeing Paid time off (PTO) and 6 company holidays per year Access to up to 30% of your paycheck before payday to help with financial emergencies Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools Employee discounts and more! **Requirements** - High School diploma or equivalent. - At least 1 year of customer service experience. - Ability to commute to our facility from your home. - A secure workspace at home dedicated to job activity. - Proficiency in operating and navigating multiple PC-based programs at once. - Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds. **What We Offer** - Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour! - Opportunities for career growth and professional development. - A dynamic and supportive work environment. - A comprehensive benefits package. - A chance to make a difference in the lives of our customers. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. **Join Our Team** At blithequark, we are passionate about delivering exceptional service and making a difference in the lives of our customers. If you share our values and are looking for a challenging and rewarding career opportunity, we invite you to join our team. Apply for this job