**Experienced Customer Service Specialist – Starting at $19/hr – Johnson City, TN – Hiring for December!**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Specialist, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients across various platforms. If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our state-of-the-art facility, located at 4721 Lake Park Drive, Johnson City, TN 37615, is designed to foster collaboration, creativity, and innovation. We're committed to creating a work environment that's both challenging and rewarding, where our employees can grow and develop their skills. **Job Summary** As a Customer Service Specialist, you'll be responsible for assisting clients with their inquiries and providing solutions that meet their needs. You'll work closely with our Customer Service function to analyze client issues and develop effective solutions. This is an entry-level position that requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. **Responsibilities** * Assist with evaluating and resolving service inquiries from clients across different platforms, including phone, email, and chat. * Effectively use various computer systems to complete assigned tasks and address account inquiries. * Develop and maintain working knowledge of specific groups of arenaflex products and services. * Analyze and identify potential risks and develop solutions that meet client needs. * Complete assigned tasks in an accurate and efficient manner. * Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations. * Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and will be measured by specific metrics. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for arenaflex's reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. **Qualifications** * 1-3 years' work experience in a related role. * Proficient in Microsoft Office and Windows Operating Systems. * Demonstrated experience solving customer service inquiries. * Effective verbal and written communication skills. * Ability to work in a fast-paced environment. * Excellent technical and data entry skills, including the utilization of a 10-key touchpad. * Proven ability to navigate multiple systems and customer service platforms concurrently. * High School diploma or equivalent. **Education and Training** * arenaflex offers comprehensive training programs to help you develop the skills and knowledge you need to succeed in this role. * Our training program includes both on-site and online components, designed to help you learn the skills and knowledge you need to excel in this role. **Work Environment and Culture** * arenaflex is committed to creating a work environment that's both challenging and rewarding, where our employees can grow and develop their skills. * Our state-of-the-art facility is designed to foster collaboration, creativity, and innovation. * We offer a range of benefits and perks, including competitive pay, health benefits, 401(k) match, tuition reimbursement, and more. **Compensation and Benefits** * Competitive pay starting at $19/hr. * Day 1 health benefits. * State-of-the-art facility with the latest technology and amenities. * Flexible work strategies, including the option to work from home. * Collaborative team environment. * 401(k) match. * Tuition reimbursement. * And more! **Career Growth Opportunities** * arenaflex is committed to helping our employees grow and develop their skills. * We offer a range of training and development programs, including on-site and online training, mentorship, and coaching. * Our employees have the opportunity to take on new challenges and responsibilities, and to advance their careers within the company. **How to Apply** If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Accessibility at arenaflex** arenaflex is committed to providing equal access to employment opportunities for people with disabilities. If you require a reasonable accommodation to apply for this position, please contact us at [insert contact information]. **EEO is the Law** arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting employment discrimination. View the "EEO is the Law" poster. **EEO Policy Statement** arenaflex is committed to creating a work environment that's free from discrimination and harassment. View our EEO Policy Statement. **Pay Transparency Posting** arenaflex is committed to transparency in our compensation practices. View our Pay Transparency Posting. Apply Job! Apply for this job