**Experienced Customer Service Specialist – Starting at $19/hr – Johnson City, TN – Hiring for December!**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Specialist, you'll play a vital role in helping us achieve this goal by providing top-notch support and solutions to our clients across various platforms. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our state-of-the-art facility in Johnson City, TN, is designed to foster collaboration, creativity, and innovation. We're proud to offer a dynamic work environment that values diversity, inclusion, and employee growth. **Job Summary** As a Customer Service Specialist, you'll be responsible for assisting clients with their inquiries, resolving issues, and providing solutions that meet their needs. You'll work closely with our Customer Service function to analyze client issues, identify potential risks, and develop effective solutions. This is an entry-level position that offers excellent opportunities for growth and development. **Responsibilities** * Assist with evaluating and resolving service inquiries from clients across different platforms, including phone, email, and chat. * Effectively use various computer systems to complete assigned tasks and address account inquiries. * Develop and maintain working knowledge of specific groups of arenaflex products and services. * Analyze and identify potential risks and develop solutions that meet client needs. * Complete assigned tasks in an accurate and efficient manner. * Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations. * Fulfilling clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and will be measured by specific metrics. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for arenaflex's reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. **Qualifications** * 1-3 years' work experience in a related role. * Proficient in Microsoft Office and Windows Operating Systems. * Demonstrated experience solving customer service inquiries. * Effective verbal and written communication skills. * Ability to work in a fast-paced environment. * Excellent technical and data entry skills, including the utilization of a 10-key touchpad. * Proven ability to navigate multiple systems and customer service platforms concurrently. * High School diploma or equivalent. **Education and Training** * arenaflex offers comprehensive training programs to help you develop the skills and knowledge you need to succeed in your role. * Our training programs include on-site training at our state-of-the-art facility in Johnson City, TN, as well as online training and development opportunities. **Work Environment and Culture** * arenaflex is committed to creating a dynamic and inclusive work environment that values diversity, equity, and inclusion. * Our state-of-the-art facility in Johnson City, TN, is designed to foster collaboration, creativity, and innovation. * We offer a range of benefits and perks, including competitive pay, health insurance, 401(k) matching, and tuition reimbursement. **Compensation and Benefits** * Competitive pay starting at $19/hr. * Day 1 health benefits. * State-of-the-art facility with the latest technology and amenities. * Flexible work strategies, including the option to work from home. * Collaborative team environment. * 401(k) matching. * Tuition reimbursement. * Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job