**Experienced Customer Service Specialist – Virtual Assistant for Blithequark's Short-Term Rental Operations**

Are you a highly organized and customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy the challenge of working with diverse stakeholders? If so, we invite you to join Blithequark's dynamic team as a part-time virtual assistant, with the potential to transition into a full-time role for the right candidate. **About Blithequark** Blithequark is a rapidly growing short-term rental company that is revolutionizing the way people experience travel and hospitality. Our mission is to provide unparalleled customer experiences, exceptional service, and innovative solutions that exceed our guests' expectations. As a key member of our team, you will play a vital role in shaping the future of our company and contributing to our growth and success. **Job Summary** We are seeking an experienced customer service specialist to join our part-time virtual assistant team. As a virtual assistant, you will work closely with our guests, property owners, and internal teams to provide exceptional customer support, manage vacation rental listings, and drive business growth. This is a unique opportunity to join a dynamic company, develop your skills, and contribute to the success of our short-term rental operations. **Key Responsibilities** As a customer service specialist – virtual assistant, your key responsibilities will include: * Responding to guest inquiries in real-time and confirming bookings, ensuring seamless and efficient communication * Managing vacation rental listings, reservations, and messages, maintaining accurate records and updating information as needed * Providing customer support via our vacation rental platform messaging or via phone, resolving issues promptly and professionally * Offering check-in instructions and accommodating check-in/check-out requests, ensuring a smooth and hassle-free experience for our guests * Coordinating cleaning and maintenance services with our housekeeping/maintenance teams, ensuring timely and efficient service delivery * Building standard operating procedures to help systematize our business, driving efficiency and consistency * Cold calling agents and landlords regarding property rental opportunities on a weekly basis, identifying new business opportunities and driving revenue growth **Essential Qualifications** To succeed in this role, you will need: * 1-2 years of customer service experience, preferably in a fast-paced environment * Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, property owners, and internal teams * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Proficiency in using technology, including CRM systems, email, and messaging platforms * Ability to work independently and as part of a virtual team, with minimal supervision * Strong problem-solving skills, with the ability to think critically and resolve issues promptly **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Experience working in the short-term rental industry or a related field * Familiarity with property management software and systems * Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement solutions * Experience with cold calling and business development, with a proven track record of driving revenue growth * Certification in customer service or a related field **Skills and Competencies** To succeed in this role, you will need to demonstrate the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Proficiency in using technology, including CRM systems, email, and messaging platforms * Ability to work independently and as part of a virtual team, with minimal supervision * Strong problem-solving skills, with the ability to think critically and resolve issues promptly * Adaptability and flexibility, with the ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** As a member of our team, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses * Mentorship and coaching from experienced team members * Opportunities for career growth and advancement, with a clear path for progression * A dynamic and supportive work environment, with a focus on collaboration and teamwork * A competitive compensation package, with benefits and perks that reflect our commitment to our employees' well-being **Work Environment and Company Culture** Blithequark is a remote-friendly company that values flexibility and work-life balance. As a virtual assistant, you will work from the comfort of your own home, with minimal supervision and a flexible schedule. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, with a focus on delivering exceptional service and driving business growth. **Compensation, Perks, and Benefits** We offer a competitive compensation package, with benefits and perks that reflect our commitment to our employees' well-being. This includes: * A competitive hourly rate, with opportunities for overtime and bonuses * A comprehensive benefits package, including health insurance, dental insurance, and vision insurance * A 401(k) retirement plan, with company matching and vesting * Paid time off, including vacation days, sick leave, and holidays * A flexible work schedule, with the ability to work from home and set your own hours * Opportunities for professional development and career growth, with a clear path for progression **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or references to our online application portal. We look forward to hearing from you and exploring how you can contribute to the success of Blithequark's short-term rental operations. **Apply Now** Apply Job! Apply for this job