**Experienced Customer Service Specialist – Work from Home Opportunity with arenaflex**

At arenaflex, we're dedicated to providing exceptional customer experiences that leave a lasting impression. As a Customer Service Specialist, you'll play a vital role in delivering top-notch support to our valued customers, working from the comfort of your own home. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading multinational insurance company with over 33 million customers across 16 different countries. As a trusted partner, we pride ourselves on customer experience and have a strong commitment to serving our customers well. With a reputation for excellence, we're always looking for talented individuals who share our passion for delivering exceptional service. **Job Summary** As a Customer Service Specialist, you'll be responsible for providing exceptional support to our customers, handling a range of enquiries regarding their travel insurance policies. You'll work closely with our team to resolve complex medical queries, process medical and trip upgrades, and ensure that our customers receive the attention and care they deserve. With a focus on customer protection and compliance with strict regulations, you'll be an integral part of our team, working from the comfort of your own home. **Key Responsibilities** * Provide exceptional customer service to our valued customers, handling a range of enquiries regarding their travel insurance policies * Handle complex medical queries and screen customers' medical conditions with caution and customer protection at the forefront of your mind * Process medical and trip upgrades for customers, ensuring that all necessary documentation is completed accurately and efficiently * Adhere to mandatory call scripts on all calls, maintaining the highest level of customer service and compliance with strict regulations * Use multiple systems simultaneously, navigating PC systems within a fast-paced environment * Own and handle FCA regulated complaints through to completion, ensuring that all necessary steps are taken to resolve the issue to the customer's satisfaction * Identify and record vulnerability, providing patience, empathy, and support to customers who require it * Comply with strict FCA regulations around compliance, with a key focus on customer protection * Maintain a professional working environment, free from noise and distraction, as you would if you were coming to an office **Essential Qualifications** * Comprehensive experience within a customer service environment, with a proven track record of delivering exceptional service * Fantastic verbal/communication skills, with the ability to establish collaborative customer relationships * Strong written skills, with the ability to show attention to detail and maintain a professional tone * Proficient in using/navigating PC systems within a fast-paced environment * Good, consistent typing speed, with the ability to maintain accuracy and efficiency * Professional and friendly manner, with a positive attitude and a willingness to learn and improve **Preferred Qualifications** * Experience working in a regulated environment, with a strong understanding of FCA regulations and compliance * Previous experience working with travel insurance policies, with a strong understanding of the industry and its complexities * Strong problem-solving skills, with the ability to think critically and resolve complex issues * Ability to work independently, with minimal supervision, and as part of a team, with a focus on collaboration and communication * Strong attention to detail, with the ability to maintain accuracy and efficiency in a fast-paced environment **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to establish collaborative customer relationships * Strong problem-solving skills, with the ability to think critically and resolve complex issues * Ability to work independently, with minimal supervision, and as part of a team, with a focus on collaboration and communication * Strong attention to detail, with the ability to maintain accuracy and efficiency in a fast-paced environment * Proficient in using/navigating PC systems, with a strong understanding of software applications and technology * Ability to maintain a professional working environment, free from noise and distraction, as you would if you were coming to an office **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills and knowledge. As a Customer Service Specialist, you'll have access to: * Comprehensive training and onboarding program, with a focus on customer service and compliance * Ongoing support and coaching, with regular check-ins and feedback * Opportunities for career development and progression, with a focus on promoting from within * Access to our Community Online Academy, with free wellness, kids, and learning classes * Employee welfare support, with free access to our Mental Health Employee Assistance program and Interactive Health and Wellbeing Hub **Work Environment and Company Culture** As a Customer Service Specialist, you'll work from the comfort of your own home, with a focus on maintaining a professional working environment. You'll be part of a dynamic and supportive team, with a strong focus on collaboration and communication. Our company culture is built on a commitment to customer experience, with a focus on delivering exceptional service and support to our valued customers. **Compensation, Perks, and Benefits** As a Customer Service Specialist, you'll receive: * Competitive salary of £22,556.82 per annum, with a starting rate of £12.10 per hour * 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits program, featuring thousands of discounts, special offers, and exclusive employee deals from many retailer partners * Refer & Earn Scheme, with the opportunity to earn up to £900 for referring a friend to work for arenaflex * Employee welfare support, with free access to our Mental Health Employee Assistance program and Interactive Health and Wellbeing Hub * Life Assurance Cover and Pension Scheme * Length of Service and monthly recognition awards * Opportunities for career development and progression **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to become a Customer Service Specialist with arenaflex, and take the first step towards a rewarding and challenging career. Apply Job! Apply for this job