**Experienced Customer Service Supervisor – Strategic and Key Oil and Gas Customer Support**

At arenaflex, we're committed to unleashing the potential of our employees to create a safer, more connected, and sustainable world. As a Customer Service Supervisor, you'll play a vital role in driving exceptional customer experiences and fostering strong business relationships with our Strategic and Key Oil and Gas customers. **Job Overview** arenaflex's Customer Service Teams are the face of our company, interacting with customers, sales, and service representatives to deliver top-notch service and support. As a Customer Service Supervisor, you'll be responsible for managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development. You'll also develop self-directed teams that provide excellent service to our customers, meeting their requirements by implementing efficient processes and building strong business relationships. **Position Responsibilities** • **Team Management**: Lead a team of customer service associates, focusing on time & attendance, performance reviews, and career development to ensure excellent service delivery. • **Process Improvement**: Develop and implement efficient processes to meet customer requirements, drive business growth, and increase customer satisfaction. • **Customer Relationship Building**: Establish and maintain strong business relationships with customers to drive an exceptional customer experience, increase sales, and foster long-term partnerships. • **Issue Resolution**: Independently or as a team member, investigate and resolve customer issues, making proactive decisions to effectively solve problems and increase sales. • **Corrective Actions**: Identify and drive corrective actions and improvement projects to raise customer satisfaction levels and drive business growth. • **Delegation of Authority**: Approve delegation of authority for various issues, ensuring seamless decision-making and efficient issue resolution. • **TEOA Tools**: Utilize TEOA Tools to ensure high-quality standards and efficient process execution. • **Regular Meetings**: Attend regular meetings with sales and marketing teams for information exchange and initiation of improvement actions. • **Customer Satisfaction Review**: Conduct monthly reviews of customer satisfaction results with management and TEOA practitioners, identifying improvement actions to deliver best-in-class customer experiences. **Job Competencies** • **Leadership**: Develop and train junior staff, demonstrating strong leadership skills and a positive, professional attitude. • **Time Management**: Effectively manage time and prioritize tasks to meet customer requirements and drive business growth. • **Attention to Detail**: Maintain attention to detail, ensuring accurate and efficient process execution. • **Organizational Skills**: Demonstrate strong organizational skills, prioritizing tasks and managing multiple projects simultaneously. • **Interpersonal Skills**: Develop and maintain strong interpersonal skills, working effectively with customers, sales, and service representatives. • **Communication Skills**: Possess strong written business and technical communication skills, effectively conveying information to customers and internal stakeholders. • **Analytical Skills**: Assess personal performance against established measures, using strong analytical skills to drive business growth and improvement. • **Project Management**: Demonstrate project management skills in the execution of business process projects, driving efficiency and effectiveness. • **Customer Orientation**: Possess a strong customer orientation, prioritizing customer needs and delivering exceptional service experiences. • **Team Player**: Demonstrate a team player attitude, working collaboratively with colleagues to achieve business objectives. **What Your Background Should Look Like** • **Education**: Bachelor's degree strongly preferred, with 3+ years' experience in a customer service role or prior related work. • **Lean/Six Sigma Methodologies**: Familiarity with Lean/Six Sigma methodologies, with a proven ability to apply these principles to drive business growth and improvement. • **Microsoft Suite**: Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.), with effective analytical and communication skills. • **Interpersonal Skills**: Effective interpersonal skills, with the ability to consistently demonstrate working in a team environment. • **Analytical Skills**: Effective analytical skills, with the ability to assess personal performance against established measures. • **Prior Supervisory Experience**: Prior supervisory experience, preferred, with a proven ability to lead and develop teams. **About arenaflex** arenaflex is a global industrial technology leader creating a safer, more connected, and sustainable future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, we ensure that EVERY CONNECTION COUNTS. Learn more at www.arenaflex.com and on LinkedIn, Facebook, WeChat, Instagram, and X (formerly Twitter). **Compensation** • **Competitive Base Salary**: Competitive base salary commensurate with experience: $63,100 - $94,700 (subject to change dependent on physical location). • **Total Compensation**: Total compensation includes base salary, incentives, and benefits. • **Benefits**: Comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits. **EOE, Including Disability/Vets** arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from diverse candidates and are an affirmative action employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. **Apply Now** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join our team at arenaflex. Apply Job! Apply for this job