Experienced Customer Service Support Representative - Outbound Lab Support at blithequark

Join blithequark's Innovative Team as a Customer Service Support Representative blithequark is seeking a highly motivated and customer-centric Customer Service Support Representative to join our Outbound Lab Support team. As a key member of our team, you will be responsible for providing world-class customer service to physician offices, hospital laboratories, patients, and internal customers. If you are passionate about delivering exceptional customer experiences and are looking for a career with opportunities for growth and development, we encourage you to apply. About blithequark and the Industry blithequark is a leader in the healthcare industry, providing innovative laboratory testing and services to healthcare providers and patients. Our company is committed to delivering high-quality products and services that make a real difference in people's lives. As a Customer Service Support Representative, you will play a critical role in ensuring that our customers receive the support they need to achieve their goals. Key Responsibilities Act as a liaison between blithequark, customers, and patients to ensure that all client needs are addressed accurately and efficiently. Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet. Speak with customers in a courteous, friendly, and professional manner using protocol procedures. Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education and information as needed. Qualify and establish inbound new customers requesting blithequark's products and services. Work in multiple databases to research complex issues and questions. Notify clients of test results in a timely and accurate manner. Review test forms for accuracy and report any discrepancies. Participate in activities designed to improve customer satisfaction and business performance. Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance. Requirements and Qualifications Essential Qualifications High School Diploma or GED equivalent required. Prior healthcare industry experience, such as a physician's office, medical laboratory, or hospital, is required. Knowledge of Microsoft Office suite is required (Excel). Strong verbal and written communication skills and excellent ability to listen and respond. Must be courteous with a strong customer service orientation. Excellent multitasking abilities required. Strong flexibility and the ability to manage and adapt to changing priorities quickly. Preferred Qualifications Associate's or Bachelor's degree highly desired. Previous experience in a customer service role desired. Experience working in a contact center/call center environment is a plus. Experience with Salesforce.com and/or Laboratory Information Systems is preferred. Bilingual in English and Spanish highly desirable. Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders. You will also need to be highly organized and able to manage multiple priorities in a fast-paced environment. Additionally, you will need to be proficient in Microsoft Office and have experience working with customer relationship management (CRM) systems. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Support Representative, you will have the opportunity to develop your skills and expertise in customer service, and potentially move into leadership or specialized roles within the company. We also offer comprehensive training and development programs to help you succeed in your role. Work Environment and Company Culture blithequark is a remote-friendly company, and this role can be performed from a remote location. We value our employees' work-life balance and offer flexible scheduling to ensure that you can manage your work and personal responsibilities effectively. Our company culture is centered around delivering exceptional customer experiences and fostering a collaborative and inclusive work environment. Compensation and Benefits The pay range for this role is $15.00 - $25.00 per hour worked. We also offer a comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus where applicable. Our benefits package is designed to support your overall well-being and provide you with financial security. Why Join blithequark? At blithequark, we are passionate about delivering exceptional customer experiences and making a real difference in people's lives. We are committed to fostering a diverse and inclusive work environment, and we encourage employees to grow and develop their skills and expertise. If you are a motivated and customer-centric individual looking for a career with opportunities for growth and development, we encourage you to apply for this exciting opportunity. As an Equal Opportunity Employer, blithequark is committed to diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual, and we encourage all qualified candidates to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Don't miss this opportunity to join our innovative team and make a real difference in the healthcare industry. Apply today! Apply for this job