**Experienced Customer Service Support Representative – Specialty Testing – Work from Home Opportunity**

Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you thrive in a fast-paced environment and enjoy working with diverse stakeholders? If so, we invite you to join the blithequark Specialty Testing team as a Customer Service Support Representative. This exciting work-from-home opportunity offers a unique chance to work with a dynamic team, develop your skills, and grow your career in a supportive and inclusive environment. **About blithequark** blithequark is a leading healthcare company dedicated to providing innovative solutions and exceptional service to patients, healthcare providers, and payers. Our Specialty Testing team is committed to delivering high-quality results and personalized support to our clients. As a Customer Service Support Representative, you will play a vital role in ensuring our clients receive the best possible experience, from initial inquiries to resolution of complex issues. **Key Responsibilities** As a Customer Service Support Representative, you will be responsible for: * Providing exceptional customer service to patients, healthcare providers, and payers, responding to their inquiries and resolving their issues in a timely and professional manner * Researching and communicating complex information in a clear and concise manner, using your knowledge of healthcare and billing processes to resolve client concerns * Navigating and working in multiple systems and websites simultaneously, ensuring seamless communication and efficient issue resolution * Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols * Initiating payment plans for patients with outstanding balances, ensuring timely and effective resolution * Documenting telephone conversations clearly and accurately in the respective systems, maintaining accurate records and case notes * Updating and maintaining records in the billing system, including reviewing accounts, payment collections, and case notes * Maintaining patient confidentiality and adhering to HIPAA guidelines and regulations * Assisting with other duties as assigned, contributing to the success of the team and the organization **Essential Qualifications** To succeed in this role, you will need: * A high school diploma or equivalent * 1-3 years of applicable experience in customer service, healthcare, or a related field * Strong communication and interpersonal skills, with the ability to work with diverse stakeholders * Knowledge of professional medical billing and collection practices, with experience in laboratory billing and laboratory information systems (LIS) a plus * Ability to interpret and apply understanding of insurance explanation of benefits (EOB) and prior authorization processes * Experience with XIFIN, Medicare/Medicaid billing, and CPT and ICD10 codes highly preferred * Previous customer service experience handling high call volumes, with excellent verbal and written communication skills * Ability to follow established program protocols and procedures, with a strong attention to detail and organizational skills * Computer proficiency in MS Windows, MS Office, and database experience, with the ability to review large amounts of data for accuracy **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Associate degree or higher in a related field * Bilingual in English and Spanish * Experience with Women's Health & Genetics Moms Helping Moms of Tomorrow processes * Knowledge of HIPAA guidelines and regulations **Work Environment and Culture** As a work-from-home Customer Service Support Representative, you will enjoy: * A flexible and supportive work environment, with opportunities for growth and development * A dynamic and inclusive team culture, with a focus on collaboration and teamwork * Access to comprehensive training and resources, ensuring your success in the role * Opportunities for career advancement and professional growth, with a focus on employee development and well-being **Compensation and Benefits** As a valued member of the blithequark team, you will enjoy: * A competitive salary range of $15.50-$19.00 or state/local minimum wage, if higher * Comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan * Opportunities for career advancement and professional growth, with a focus on employee development and well-being **Application and Selection Process** To apply for this exciting opportunity, please submit your application through our website. We encourage all qualified candidates to apply, and we are committed to diversity and inclusion in the workforce. If you require accommodations or have questions about the application process, please contact us at [insert contact information]. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We are an affirmative action employer and welcome applications from all qualified candidates. **Accessibility and Accommodations** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at [insert contact information]. **Privacy Statement** For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job