**Experienced Customer Service/Technical Support Representative – Remote Work Opportunity with arenaflex**

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Do you want to join a company that consistently earns prestigious awards for being the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, a remote Customer Service/Technical Support Representative position at arenaflex is the perfect fit for you! **About arenaflex** arenaflex is a global organization that fosters a diverse, inclusive, and supportive work environment where every member contributes to the success and well-being of their colleagues. We're a team of passionate individuals united by our mission to provide exceptional customer experiences, drive innovation, and leverage cutting-edge technologies to help the world's best-known brands improve their businesses. With a strong commitment to community involvement and sustainability, arenaflex is dedicated to making a positive impact on the world. **Career Growth and Personal Development** This is an exciting opportunity to reimagine your career journey and develop lifelong friendships with your colleagues. At arenaflex, we invest in our people, providing comprehensive training, technologies, and ongoing support to ensure your success. Plus, with a strong focus on career growth and development, about 80% of our managers and leaders have been promoted from within. To support your growth, we offer a range of FREE Learning and Leadership Development programs designed to set you on the path to achieving your career aspirations. **Key Responsibilities** As a remote Customer Service/Technical Support Representative at arenaflex, you will: * Assist external users of our technical products or services, identifying, investigating, researching, and providing resolution to user questions and problems. * Troubleshoot basic and routine technical issues, including hardware, software, networking, or other designated client products, using customer experience-focused approaches. * De-escalate customer concerns and follow appropriate escalation paths to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed. * Solve complex, unstructured problems that require extensive conceptual thinking skills. * Ensure that the service delivered to our customers meets contractual Key Performance Indicator (KPI) standards. * Greet customers in a courteous, friendly, and professional manner, using agreed-upon procedures. * Listen attentively to customer needs and concerns, demonstrating empathy while building rapport with the customer. * Probe for understanding and provide effective solutions to customer issues. **Your Qualifications** To succeed in this role, you'll need: * One year of related technical experience, preferably with a working knowledge of hardware, software, networking, data storage, troubleshooting, and repair. * A non-Apple, non-Chromebook personal desktop or laptop (BYOD). * Relevant technical expertise related to our program. * A courteous and strong customer service orientation. * Effective communication skills, both written and verbal. * Strong problem-solving skills and the ability to learn quickly. * Dependability and attention to detail. * Multi-tasking skills, including flexibility and adaptability. * Ability to work as a team member and independently with minimal supervision. * Patience and a pleasant, professional tone and manner in all customer contact situations. **What's in it for you?** At arenaflex, we're committed to investing in our people and providing a supportive work environment that fosters growth and development. As a remote Customer Service/Technical Support Representative, you'll enjoy: * World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and the world. * Events celebrating Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and local community events. * Paid training and comprehensive support to ensure your success. * US full benefits, including 401K, medical, dental, vision, and an employee assistance program (EAP). * A stock purchasing program, Huang Leadership Development Scholarship, and career development opportunities through our online university, CNXU. * Networking and leadership opportunities with Staff Resource Groups, such as the Network of Women, Black Professionals Network, Pride, and Ability. * IRise Mentorship programs to help you create a strong foundation for a rewarding career. * Global citizenship, sustainability, and team event opportunities to make a positive impact in your community and beyond. * Trained wellness partners and wellness training opportunities to support your overall well-being. **Join the arenaflex Team!** If this opportunity excites you and aligns with your career aspirations, we want to hear from you! Apply today and discover why over 300,000 people around the globe call arenaflex their "employer of choice" – proudly united as "One arenaflex." **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity/Affirmative Action Employer:** arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English, Spanish. To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! For more such jobs, please click here! Apply for this job