**Experienced Customer Service Trainee – Hybrid Training Program for Remote Work**

**Job Summary:** At arenaflex, we're dedicated to revolutionizing the way we approach customer service. As a leading provider of innovative solutions, we're committed to delivering exceptional experiences that exceed our customers' expectations. We're now seeking an experienced Customer Service Trainee to join our dynamic team and embark on a comprehensive training program that will equip you with the skills and knowledge needed to succeed in this exciting field. **About arenaflex:** arenaflex is a forward-thinking organization that's passionate about making a positive impact on people's lives. We're a leading provider of dental benefit plans, advocacy, and community support, and we're committed to investing in initiatives that build healthy, vibrant communities for all. With a strong presence in the industry, we're proud to be part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. **Our Culture:** At arenaflex, we celebrate our All In culture – a mindset, feeling, and attitude that guides everything we do. We believe in taking charge of our careers, helping our colleagues, and lending a hand in the community. Our culture is built on a foundation of trust, respect, and open communication, and we're committed to creating an inclusive and supportive work environment that allows our employees to thrive. **Job Responsibilities:** As a Customer Service Trainee, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Your typical assignments will include: * Researching inquiries by accessing the claims processing system and other informational sources * Responding to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. * Maintaining related departmental records and files * Operating office equipment, including a personal computer, calculator, copier, fax machine, etc. * Making corrections to claims and eligibility * Entering new claims, eligibility, and subscriber information into the mainframe * Reviewing subscriber's coverage to determine type and level of benefits **Training Program:** Our training program is designed to equip you with the skills and knowledge needed to succeed in this exciting field. The program will be hybrid, with on-site training sessions scheduled for weeks 1, 2, 6, and 7, and remote training sessions scheduled for weeks 3, 4, 5, and 8. **Minimum Requirements:** To be considered for this exciting opportunity, you'll need to meet the following minimum requirements: * Possess a high school diploma or equivalent * One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience * Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position) * Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday * Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive and supportive employer. **What We Offer:** As a Customer Service Trainee at arenaflex, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You'll also have access to a range of benefits, including: * Comprehensive training program * Opportunities for career growth and advancement * Collaborative and inclusive work environment * Competitive compensation and benefits package * Recognition and rewards for outstanding performance **How to Apply:** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Location:** This role is fully remote, with training sessions scheduled to take place in Farmington Hills, MI. **Number of Positions:** We're seeking 16 Customer Service Trainees to join our team. **Closing:** At arenaflex, we're committed to delivering exceptional experiences that exceed our customers' expectations. As a Customer Service Trainee, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We look forward to hearing from you and exploring how you can contribute to our mission to improve oral health and build healthy, vibrant communities for all. Apply for this job