**Experienced Customer Solutions Specialist (Remote) – Foodservice Industry Expert**

**About arenaflex** At arenaflex, we're a leading e-commerce company dedicated to meeting the purchasing needs of foodservice professionals worldwide. Our mission is to provide an exceptional customer experience, and we're looking for talented individuals to join our fast-growing team as a Customer Solutions Specialist. As a remote employee, you'll enjoy the same training and support as our on-site team members, with opportunities to connect with colleagues from across the country. **Job Summary** As a Customer Solutions Specialist at arenaflex, you'll play a vital role in assisting customers with their queries, resolving issues, and providing effective solutions in a fast-paced environment. You'll be the face of our company, and your exceptional communication skills, problem-solving abilities, and passion for helping others will make all the difference. If you're looking for a challenging and rewarding career with opportunities for growth and development, we'd love to hear from you! **Responsibilities** As a Customer Solutions Specialist, you'll be responsible for: * Learning about arenaflex, including our history, products, and services, as well as the foodservice industry and our internal systems * Providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email, with the goal of delivering an exceptional customer experience and increasing business sales * Ensuring customers have the most complete and up-to-date information about their orders * Partnering with other departments within and outside of Customer Solutions to support both the customer and the company * Analyzing customer situations, investigating problems, and providing strategic solutions within our business model * Fostering a team-oriented environment by maintaining a positive, professional attitude in all correspondence * Being flexible and adaptable to change as we continue to grow as a company * Taking initiative and using strategic thinking to ensure arenaflex remains the leader in the online foodservice industry **What We Offer** * A competitive benefits package, including paid time off, medical/dental coverage, 401k match, paid parental leave, and more * Opportunities for growth and professional development * In-depth training on our products and services * Opportunities to collaborate and connect virtually across teams and departments * Full-time training staff * Continuous support through various trainings and available mentorships * A focus on work/life balance **Requirements** * Desire to learn and grow * Internal drive to succeed * Ability to work on a team and independently * Concern for helping others and doing the right thing by them * Desire and ability to work in a fast-paced environment * Innovation and the ability to challenge the status quo * A college education (preferred but not required) * At least 1 year of customer-facing experience (preferred but not required) **Technical Requirements** * Cable or fiber internet connections are preferred, as satellite connections often cannot support the technologies used by arenaflex to perform day-to-day tasks * Consistent 75mbps download/10mbps upload internet speeds are required * A quiet and distraction-free work area * Access to a home router and modem * Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required * Excellent verbal and written communication skills; conversational fluency in English required * Proficient typing abilities * Ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period * Ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period **Physical Demands** * Work is performed while sitting and/or standing for at least 8 hours each day * Requires the ability to communicate effectively using speech, vision, and hearing * Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer * Requires the ability to work at a computer for extended periods of time **Remote Work Qualifications** * Access to a reliable and secure high-speed internet connection * Access to a home router and modem * A dedicated home office space that is noise- and distraction-free * A valid, physical address (apartment, suite, etc.) * The desire and ability to work and communicate with other team members via chat, webcam, etc. * Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY * H-1B Visa Sponsorship Not Available, W2 only **How to Apply** If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! 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