**Experienced Customer Success Associate – Accelerate Career Growth and Thrive in a Fast-Evolving Tech Industry**

At blithequark, we're revolutionizing the way tech professionals upskill and advance their careers. As a premier career transformation platform, we're dedicated to helping every tech professional thrive in today's fast-evolving tech industry. With 40+ domain-specific courses and 600+ instructors from FAANG+ companies, we equip engineers, PMs, data professionals, and tech leaders to accelerate their careers. Our mission is to empower tech professionals to future-proof their careers in the age of AI. We're recognized by TIME x Statista and GSV 150 as a top EdTech company, and over 25,000 professionals have already advanced their careers through our platform. **Join Our Team and Make a Lasting Impact** As a Customer Success Associate at blithequark, you'll play a critical role in ensuring our students achieve their career goals. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and customer-focused individual with a passion for tech, we want to hear from you! **Key Responsibilities:** * Welcome and onboard new students, ensuring a seamless start to their learning journey * Track individual student progress across multiple cohorts, identifying areas for improvement and maximizing completion rates * Provide additional guidance and support to students at risk of dropping out or deferring, ensuring they stay on track * Collect reviews and referrals from students, using this feedback to continuously improve our learning experience * Collaborate with internal teams to enhance our platform and services, maintaining daily trackers and using tools like Google Sheets and CRM * Communicate with students through various channels, including calls, email, direct message, video, and more * Mentor and motivate students, connecting them to guidance coaches and career coaches as needed * Serve as the single point of contact for all student queries and concerns **Requirements:** * 2-7 years of experience in customer success, customer service, sales, or other customer-facing roles * Proven experience building out and tracking information in Excel and/or data collection * Experience working in operations, performance coaching, and/or program management is a plus * Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other related field is a plus * Availability to work evenings PST with some morning meetings PST (US Hours) **What We Offer:** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Professional development opportunities, including training and mentorship programs **Why Join blithequark?** * Be part of a rapidly growing EdTech company that's making a real impact in the tech industry * Work with a talented and passionate team that's dedicated to delivering exceptional customer experiences * Contribute to the development of innovative products and services that are shaping the future of tech education * Enjoy a dynamic and fast-paced work environment that's always challenging and rewarding * Take advantage of opportunities for career growth and professional development, including training and mentorship programs **How to Apply:** If you're a motivated and customer-focused individual with a passion for tech, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our mission to empower tech professionals to thrive in the age of AI. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Disclaimer:** blithequark is not responsible for any errors or inaccuracies in this job posting. We reserve the right to modify or withdraw this job posting at any time without notice.