**Experienced Customer Success Associate – Evening Shift (Remote) at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Success Associate on our evening shift, you'll play a vital role in shaping the future of our brand by providing top-notch service to our customers via telephone, email, and chat. If you're a people person with a knack for problem-solving and a passion for fashion, we want to hear from you! **About arenaflex** arenaflex is a forward-thinking company that's revolutionizing the way people shop and interact with our brands. We're a dynamic team of innovators, creatives, and customer advocates who are dedicated to making a positive impact on our customers' lives. Our mission is to provide an unparalleled shopping experience that's seamless, personalized, and fun. We're committed to fostering a culture of inclusivity, respect, and empathy, where every employee feels valued and empowered to make a difference. **Role Responsibilities** As a Customer Success Associate on our evening shift, you'll be responsible for delivering exceptional service to our customers while working independently to meet or exceed established daily interaction numbers. Your key responsibilities will include: * Answering all interactions during your scheduled shift in a friendly and relatable manner * Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand * Being empathetic to customers' needs while understanding the business's bottom line * Collecting and sharing feedback to external teams to ensure the needs of the customers are being met * Performing a minimum of 70 interactions per shift **Role Qualifications** To succeed in this role, you'll need to possess the following qualifications: * Minimum 2 years of experience in customer service or a related role * Access to a consistently stable internet connection * Exceptional written and verbal communication skills * Willingness to take on additional projects and support external team members to support business and customer needs * On-the-spot, creative problem-solving skills that meet the needs of the customer and the business * A passion for and understanding of the arenaflex brands, customers, and product. You'll need to stay up-to-date on relevant media and lifestyle trends, fashion, and culture. **Essential Skills and Competencies** To excel in this role, you'll need to demonstrate the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and decision-making skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in CRM software and other relevant tools **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Associate, you'll have access to a range of learning and development opportunities, including: * On-the-job training and mentorship * Regular feedback and coaching * Opportunities for professional growth and advancement * Access to industry-leading training and development programs * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** Our remote work environment is designed to be flexible and accommodating, allowing you to work from the comfort of your own home. As a Customer Success Associate, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on the principles of inclusivity, respect, and empathy, and we're committed to creating a safe and supportive work environment for all employees. **Compensation, Perks, and Benefits** As a Customer Success Associate at arenaflex, you'll enjoy a competitive hourly rate of $15.00 per hour. You'll also have access to a range of comprehensive benefits, including: * Medical, dental, and vision insurance * Paid time off (PTO) * Generous employee discounts * Retirement savings plan * And much more! **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! To apply for this role, please visit our website and submit your application through our online portal. We can't wait to hear from you! Why Join arenaflex? At arenaflex, we're passionate about creating a workplace that's inclusive, respectful, and empowering. We believe that every employee deserves to feel valued, supported, and challenged to grow and develop their careers. As a Customer Success Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and making a positive impact on our customers' lives. Our Commitment to Diversity and Inclusion arenaflex is committed to creating an inclusive and respectful work environment that celebrates diversity and promotes equality. We believe that every employee deserves to feel valued, supported, and empowered to succeed. As a Customer Success Associate, you'll be part of a team that's passionate about fostering a culture of inclusivity, respect, and empathy. Equal Employment Opportunity (EEO) Statement arenaflex is an equal opportunity employer that's committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment that promotes equality and inclusion. Apply Now! If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! To apply for this role, please visit our website and submit your application through our online portal. We can't wait to hear from you! Apply for this job