Experienced Customer Success Associate for Student Loan Borrowers – Full-Time Remote Contractor Opportunity with blithequark

Introduction to blithequark At blithequark, our mission is to empower the 45 million Americans burdened by student debt to save money through innovative, algorithm-based recommendations. By combining policy expertise with cutting-edge technology, we serve student loan borrowers across the country, helping them navigate the complex landscape of student loan repayment. Our founding team, comprised of experts in public policy, law, consumer finance, and engineering, is dedicated to tackling one of the greatest challenges of our generation. As a Certified B Corporation®, we are committed to helping all borrowers improve their financial health through better repayment strategies. About Our Product and Mission Our product is designed to provide smart, personalized recommendations to help student loan borrowers make informed decisions about their repayment options. With a strong foundation in public policy and a deep understanding of the student loan landscape, we have developed a unique approach to helping borrowers achieve financial stability. Our team is passionate about creating a positive impact on the lives of our users, and we are excited to welcome like-minded individuals to join our mission. To learn more about how our product works, we invite you to watch this quick video , and hear what our borrowers have to say about us here . Your Role as a Customer Success Associate As a member of our Borrower Success Team, you will play a critical role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will quickly become an expert in the student loan landscape, serving as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. Key Responsibilities Understanding blithequark's product offerings and how they address borrowers' needs, including our algorithm-based recommendations and federal loan programs Engaging with borrowers via email and live chat to provide personalized support and guidance Reviewing and submitting applications for federal loan programs, ensuring accuracy and attention to detail Proactively suggesting and implementing ideas and automations that can help scale the team, driving efficiency and innovation Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings, enhancing our product and services Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission, fostering a culture of teamwork and shared purpose Recommended Experience and Qualifications We are seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. A strong passion for applying your talents in a fast-paced startup environment to tackle a major social issue of our time is essential. During the interview process, we will be evaluating key qualities in your experience and potential, including: Essential Qualities Detail-oriented: You can understand and communicate complex program requirements, and capably manage internal systems and processes Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas, with a strong ability to adapt to changing circumstances Clear communicator: You can field questions from borrowers with empathy, tact, and clarity, providing exceptional customer service Excellent teammate: You collaborate with and support your teammates, clearly communicating capacity and expectations, and fostering a positive team dynamic Our Values and Culture At blithequark, we are proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe that these values are essential to creating a positive and supportive work environment, and we are committed to upholding them in all aspects of our work. To learn more about what these values mean to us, please visit www.meetblithequark.org/careers . Career Growth Opportunities and Learning Benefits As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including comprehensive training and professional development programs. We are committed to helping our teammates grow and develop their skills, and we offer a supportive and collaborative work environment that fosters innovation and creativity. With the possibility of extension or permanent hiring, this role offers a unique opportunity to launch or advance your career in a dynamic and mission-driven organization. Work Environment and Company Culture At blithequark, we are dedicated to creating a positive and inclusive work environment that supports the well-being and success of our teammates. Our company culture is built on a foundation of empathy, diversity, and teamwork, and we are committed to upholding these values in all aspects of our work. As a remote team, we offer flexible working arrangements and a range of benefits to support your health and well-being, including access to mental health resources, wellness programs, and social events. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience. In addition to your salary, you will be eligible for a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer a range of professional development opportunities, including training and education programs, to support your career growth and advancement. Conclusion If you are a motivated and compassionate individual who is passionate about making a positive impact on the lives of student loan borrowers, we encourage you to apply for this exciting opportunity. As a Customer Success Associate with blithequark, you will have the chance to work with a talented and dedicated team, develop your skills and expertise, and contribute to a mission-driven organization that is committed to creating positive change. Don't miss this opportunity to join our team and help us fix the system – apply today! To apply, please submit your application through our website, including your resume, cover letter, and any other relevant materials. We look forward to hearing from you and exploring how you can contribute to our mission. Apply for this job