Experienced Customer Success Associate for Student Loan Borrowers – Full-Time Remote Contractor Opportunity with blithequark

Introduction to blithequark At blithequark, our mission is to empower the 45 million Americans burdened by student debt to save money through smart, algorithm-based recommendations. We combine policy expertise and innovative technology to serve student loan borrowers across the country. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to tackle one of the greatest challenges of our generation. As a Certified B Corporation®, we are committed to helping all borrowers improve their financial health through better repayment strategies. Recently, we raised our Series A and are backed by a team of world-class investors, demonstrating our potential for growth and impact. About the Role As a member of our Borrower Success Team at blithequark, you will play a vital role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will quickly become an expert in the student loan landscape, serving as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring based on performance and company needs. Key Responsibilities Understanding blithequark's product offerings and how they address borrowers' needs, ensuring you can effectively communicate the value of our services. Engaging with borrowers via email and live chat, providing exceptional customer support and resolving issues in a timely and professional manner. Reviewing and submitting applications for federal loan programs, ensuring accuracy and compliance with program requirements. Proactively suggesting and implementing ideas and automations that can help scale the team, contributing to process improvements and efficiency. Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings, ensuring our products meet the evolving needs of our borrowers. Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission, fostering a culture of teamwork and mutual support. Essential Qualifications We are seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is highly valued. You should be passionate about applying your talents in a fast-paced startup environment to tackle a major social issue of our time. Key Qualities Detail-oriented: You can understand and communicate complex program requirements and capably manage internal systems and processes. Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas, adapting to new challenges and responsibilities. Clear communicator: You can field questions from borrowers with empathy, tact, and clarity, providing exceptional customer support. Excellent teammate: You collaborate with and support your teammates, clearly communicating capacity and expectations to ensure seamless team operations. Values at blithequark We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. These values guide our interactions with each other, our borrowers, and our community, ensuring we maintain a positive and supportive work environment. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Success Associate, you will have the opportunity to develop a deep understanding of the student loan landscape, enhance your customer support skills, and contribute to the development of new features and offerings. Our fast-paced and dynamic environment provides ample opportunities for learning, professional growth, and career advancement. Work Environment and Company Culture Our company culture is built on the principles of empathy, diversity, growth, determination, humility, and fun. We believe in fostering a work environment that is inclusive, supportive, and stimulating, where everyone feels valued and empowered to contribute their best work. As a remote team, we prioritize open communication, transparency, and collaboration, ensuring that all team members feel connected and engaged. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary and benefits that reflect our commitment to our team members' well-being and success. While specific details may vary, you can expect a comprehensive package that includes health insurance, retirement savings options, and paid time off, among other perks and benefits. Conclusion If you are passionate about making a difference in the lives of student loan borrowers and are excited about the opportunity to join a dynamic and mission-driven team, we encourage you to apply for this role. As a Customer Success Associate at blithequark, you will be part of a talented team dedicated to helping borrowers navigate the complex student loan landscape. Join us in our mission to empower borrowers and create a more equitable financial system. Apply now to take the first step in this rewarding and challenging career opportunity. Apply for this job